Heather Jones
Builders Surplus
Woonsocket,RI
Work Preference
Work Type
Full TimePart Time
Location Preference
Remote
20
years of professional experience
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at Builders Surplus. Successfully managed customer relationships and designed innovative kitchen layouts, enhancing client satisfaction. Proven ability to lead teams and maintain attention to detail while creating engaging experiences, as demonstrated during my time at Southwick Zoo.
Offering friendly and service-oriented approach with commitment to learning and development. Brings understanding of customer service principles and retail operations, along with skills in communication and organization. Ready to use and develop customer service and sales skills in Store Representative role.
Work History
Petting Zoo Attended
2 Years 3 Months- Developed strong relationships with repeat visitors, creating a welcoming atmosphere that encouraged return visits to the facility.
- Assisted in the care of goats , chickens , Alpacas, deer and Ponies. by preparing specialized diets and administering medication as needed.
- Enhanced visitor experience by providing informative and engaging animal experiences
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Customer Service Manager & Kitchen Design Speciali
20 Years 1 Month- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Maintained relationships with installers and suppliers.
- Created visually appealing 3D renderings to help clients visualize their new kitchen space before construction began.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Team leadership and coaching
Attention to detail
Creative problem solving
Relationship building
Design process
Accomplishments
- Documented and resolved store use and damaged materials which caused significant inventory loss.
- Performed by weekly cycle counts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved My stores location annual inventory by over 40%
Timeline
Petting Zoo Attended
Southwick Zoo
05.2024 - CurrentRead More
Customer Service Manager & Kitchen Design Speciali
Builders Surplus
07.2006 - CurrentRead More
Griswold
High School Diploma
Read More