Heather Jordan

Helping clients with scuba questions, fitting gear, helping with classes.

Currently work when I get time on weekends.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted grooming with check in/ scheduling.

• Bathed dogs and cats to remove fleas, ticks and other skin parasites.
• Applied tick and flea preventatives following manufacture guidelines for animal safety.
• Administered anal gland expression to prevent discomfort and infections in pets.
• Cleaned cat and dog ears to prevent ear infections.
• Trimmed nails using clippers and grinders.
• Cut and styled pet hair according to client speciations to prevent matting and tangling.
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
• Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
• Streamlined appointment scheduling for increased efficiency and improved client experience.
• Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
• Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
• Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
• Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
• Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
• Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
• Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
• Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
• Dematted dogs and trimmed hair in ears and between paw pads.
• Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
• Washed, trimmed, and brushed animals to maintain good grooming standards.