Heather Jordan
New Caney
Summary
Dynamic cosmetology student with hands-on experience at Lone Star College System, excelling in hair cutting techniques and client consultations. Proven ability to build strong customer relationships and enhance service quality through effective communication and teamwork. Skilled in innovative hairstyling and committed to maintaining high cleanliness standards in all services.
Overview
13
13
years of professional experience
Work History
Cosmetology Student
Lone Star College System
Kingwood
08.2024 - 08.2025
- Assisted clients with selecting hairstyles and cosmetic products.
- Practiced various hair cutting techniques in supervised training sessions.
- Maintained cleanliness and organization of workstations and tools.
- Participated in group discussions to enhance cosmetology knowledge and skills.
- Completed client consultations to determine specific beauty needs and preferences.
- Collaborated with peers on practical projects to develop teamwork skills.
- Engaged in hands-on training with industry-standard tools and equipment.
- Utilized customer service skills to build relationships with clients.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Demonstrated knowledge of various products used in cosmetology services.
- Scheduled appointments with clients according to salon protocols.
- Educated clients about proper home care for their hair and skin.
- Adhered to all state laws governing cosmetology services.
- Developed skills in nail polish application, powder, and gel manicures and proper removal processes.
- Analyzed scalp conditions such as dandruff or dryness before recommending treatment plans.
- Maintained accurate records of client information in the salon database system.
- Consulted with clients prior to providing any type of cosmetic service.
- Collaborated with other stylists to provide exceptional customer service.
- Created unique hairstyles based on individual preferences and facial structure.
- Used clippers, scissors or razors to shape facial hair or trim eyebrows.
- Draped and shampooed clients to prepare for haircutting and styling by stylist.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Responded to customer inquiries by phone, email, and in person.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Used curlers, rollers and curling irons to press and curl hair.
- Applied water or setting, straightening or waving solutions to hair.
- Lightened, colored, or tinted hair using an applicator or brush.
- Combed, brushed and sprayed hair or wigs to set style.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
Dining Room Manager
Carriage Inn Conroe
Conroe
09.2012 - 11.2014
- Managed dining room operations ensuring smooth service and customer satisfaction.
- Trained and supervised staff to maintain high service standards.
- Coordinated dining room setup for special events and daily service needs.
- Communicated with kitchen staff to synchronize food preparation and dining flow.
- Resolved customer complaints promptly to enhance guest experience.
- Developed staff schedules to optimize coverage during peak hours.
- Ensured compliance with health and safety regulations in the dining area.
- Monitored inventory levels for supplies and placed orders as needed.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Resolved customer complaints in a professional manner.
- Scheduled staff to open, close and work dining room floor daily.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Collaborated with chefs on creating special menus for holidays or events.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Participated in local community activities related to promoting the business.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Ensured that all dining areas were well maintained and organized.
- Established goals for overall profitability of the dining room operation.
- Supervised the staff to ensure proper service standards were met.
- Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Caney Creek High School
Conroe, TX05-2008
Skills
- Hair cutting techniques
- Hair styling services
- Product knowledge
- Client consultations
- Scalp analysis
- Customer relationship management
- Appointment scheduling
- Health and safety compliance
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Chemical treatments
- Updo creations
- Hair texture management
- Color application
- Men's grooming
- Hair styling
- Waxing services
- Balayage technique
- Cosmetology
- Highlighting methods
- Skincare treatments
- Sanitation practices
- Blowout techniques
- Facial treatments
- Bridal styling
- Innovative hairstyling techniques
- Hair analysis
- Foiling techniques
- Scalp treatments
- Hair Product Knowledge
- Workspace organization
- Cash handling
- Cuts for women
- Customer consultation
- Multitasking
- Cutting and styling
- Facial hair removal
- Chemical mixing
- Teamwork
- Hair coloring
- Cleanliness standards
- Social skills
- Clipper cutting
- Active listening
- Permanent Waves
Timeline
Cosmetology Student
Lone Star College System
08.2024 - 08.2025
Dining Room Manager
Carriage Inn Conroe
09.2012 - 11.2014
High School Diploma -
Caney Creek High School
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