Heather Juhl

Conducted quality inspection on filling and packaging lines. Verified through visual inspection and AQL totals for production lines operated.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Handled data entry of customer and vendor information into SAP system.
• Developed and maintained relationships with customers to ensure timely payments.
• Monitored inventory levels, processed purchase orders, and tracked shipments in SAP.
• Resolved discrepancies between invoices and goods received in SAP.
• Maintained accurate records of all transactions within the SAP system.
• Assisted with month-end close activities by running various reports through SAP.
• Matched orders with invoices and recorded required information.
• Checked postings and documents for correctness, accuracy and proper coding.