Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Heather Kadlec

Maple Lake,Minnesota

Summary

Organized and efficient Customer Support Coordinator with experience overseeing multiple tasks and managing each successfully. Hardworking professional team player, that takes pride in time management and committed to providing outstanding customer service to everyone. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Overview

24
24
years of professional experience

Work History

Customer Support Coordinator

WH Security
11.2015 - Current
  • Verify accuracy of billing data and corrected discrepancies.
  • Manage invoicing and payment processing operations.
  • Enter and maintain billing information in three company internal databases for accuracy and accessibility.
  • Process customer invoices, credit memos and ensure down payments are made within established timelines.
  • Audit billing records to verify accuracy and completeness.
  • Process customer refunds and adjustments according to company policies.
  • Resolve discrepancies found on customer orders and facilitated communication between departments for resolution.
  • Proactively identify scheduling issues and developed quick solutions to promote efficiency and profitability, often using each employee's skill level and knowledge.
  • Work with manager and supervisor to plan and coordinate production schedules.
  • Built strong relationships with field techs, inside tech team and sales to support business and improve service.
  • Oversee appointment scheduling and itinerary coordination for both clients and personnel.
  • Adhere to company policies, procedures and system documentation requirements.
  • Coordinate individual duties after
  • Collaborate and maintain communication with sales representatives on customer-related issues.
  • Delegate tasks to administrative support staff to organize and improve office efficiency.
  • Troubleshoot and resolve customer complaints and issues.
  • Identify process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
  • Process monthly credit card statements complete with all tech receipts.
  • Accurately process all account cancellations over three software systems.

Receptionist Clerk

Wright Hennepin Electric Cooperative
04.2006 - 11.2015
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Collected electric and security payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Customer Service Representative

Wright Hennepin Electric Cooperative
01.2000 - 04.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Cosmetology

Model College of Hair Design
Saint Cloud, MN

Skills

  • Administration and Operations
  • Invoicing Prowess
  • Database Management
  • Customer Service
  • Billing Data Verification
  • Multitasking
  • Time Management
  • Work Coordination
  • Critical Thinking

Additional Information

Served on Maple Lake City Council 2017-2020

Timeline

Customer Support Coordinator

WH Security
11.2015 - Current

Receptionist Clerk

Wright Hennepin Electric Cooperative
04.2006 - 11.2015

Customer Service Representative

Wright Hennepin Electric Cooperative
01.2000 - 04.2006

Cosmetology

Model College of Hair Design

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Heather Kadlec