Heather Kale
New Castle,PA
Summary
18 Plus years as RN with excellent communication and teaching skills. Experience in Telemetry/Med Surg. Experience in psychiatric Nursing. Experience in Emergent and Triage nursing. Experience in school nursing as well as office based. Experience in Utilization Review and Case Management. Experience in Labor/Deliver, Maternity, Mom and Baby and Neonatal Care. Experience in Home Health Care. Experience in telehealth and insurance side of nursing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to using excellent research, investigation and project management abilities to optimize management, organization and reporting of clinical data. Results-driven, precise and systematic with quick learning and collaborative nature. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Data Specialist
Q-Centrix
09.2023 - Current
- Successfully reconciled conflicting datasets by applying advanced problem-solving techniques and attention to detail.
- Facilitated timely completion of projects by adhering to deadlines and promptly addressing any issues or discrepancies in the extracted data.
- Contributed to improved patient care by providing accurate, reliable, and timely clinical data for research purposes.
- Improved data accuracy by meticulously reviewing and abstracting clinical information from medical records.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations throughout all phases of the abstraction process.
- Maintained up-to-date knowledge on industry best practices in order to continuously improve performance as a Clinical Data Abstractor.
- Demonstrated flexibility and adaptability by efficiently managing multiple projects simultaneously, ensuring timely delivery of high-quality data.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Transcribed and entered patient medical information into electronic medical records systems.
- Researched and resolved medical record discrepancies.
Call Center Nurse, RN/Triage
Optum at United Healthcare
01.2018 - 08.2023
- Optimized resource utilization by triaging incoming calls based on urgency levels, enabling prioritization of emergency situations requiring immediate attention.
- Demonstrated strong critical thinking abilities when assessing patient symptoms remotely over the phone using evidence-based clinical decision tools.
- Educated patients on self-care strategies for managing chronic conditions or minor ailments, empowering them to take charge of their health and wellbeing.
- Utilized electronic health record systems proficiently for efficient documentation of patient encounters and seamless information exchange among healthcare professionals.
- Developed rapport with diverse patient populations, establishing trust and fostering open communication to better understand their unique needs and concerns.
- Prevented unnecessary emergency room visits by offering appropriate home care advice or directing patients to alternative care settings such as urgent care clinics.
- Maintained patient confidentiality and protected sensitive information by adhering to HIPAA regulations in all interactions.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
RN/Home Health Care/Visiting Nurse
Compassionate Care
08.2017 - 01.2018
- Evaluate patients and develop appropriate care plans
- Apply care plans according to individual patients
- Assess outcomes and manage care plan modifications as needed
- Administer medications as instructed
- Manage emergency procedures
- Offer emotional support to client and facilitated educational goals
- Evaluate for any safety hazards within the environment
- Proficient in working with ventilator patients, hospice patients, tracheostomy care, suctioning, gastrostomy tube, catheters, wound care.
RN Psychiatric Facility
Sharon Regional Hospital
05.2016 - 12.2017
- Perform admissions on inpatient Psychiatric unit, administer medications, continual clinical assessments, communicating with physicians on care plan, conduct MDT meetings, assist with development of home planning and at risk assessment, education to patient and families, working with social worker for discharge planning
- Medication teaching to include side effects, therapeutic effects and importance of compliance.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
RN/ Maternity Care Center
Jameson Hospital
02.2013 - 12.2016
- Monitor post-op vitals, set up PCA, fluids, review post-op orders and orient patients to unit
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Provides necessary health education training for patients
- Accurately documents elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Utilize strong assessment skills to determine necessary patient care
- Monitors mother and infant and report adverse reactions to any treatments/medications administered
- Educate family in implementing best practices for mother and infant care
- Read fetal monitor and ascertains if there is a problem with baby's heart rate
- Checks patient's cervix to monitor progression/lack of dilation.
RN 2
Commonwealth of PA
07.2008 - 02.2013
- Record patients' medical history, vitals and test results in medical records
- Deliver high-quality and compassionate treatment to indigent and low-income patient community
- Provide sound, ethical and independent decision-making ability consistent with medical protocols
- Participate in multi disciplinary team meetings to discuss patient care and progress
- Administers psychotropic medications, monitors use, and documents reactions; instructs patients on the purpose, dosage, and side effects of medication
- Obtains medical, psychiatric, social, and family histories of new admissions; assists physicians with exams, develops discharge plans, and maintain charts and logs
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Education
Jameson Hospital School of Nursing
Skills
- Significant experience with nursing procedures and processes
- Strong familiarity with automated clinical information systems
- Excellent organizational abilities
- Electronic Data Capture
- Adaptive Learning Capacity
- Decision-making capabilities
- Quality Assurance Practices
- Interpersonal relationship building
- Patient education and counseling
- Strong Clinical Judgment
- Documentation and Charting
Certification
- CPR certified through American Heart Association
- Basic Life Support (BLS) Certification
- Neonatal Resuscitation Program Provider from 05/2013 to 05/2015
- Certified HIV Nurse Consultant
- Registered Nurse in multiple states. Information available upon request.
Phone
724-674-9150
Work Preference
Work Location
RemoteImportant To Me
Work-life balancePaid time offWork from home optionFlexible work hoursCompany CultureTimeline
Clinical Data Specialist
Q-Centrix
09.2023 - Current
Call Center Nurse, RN/Triage
Optum at United Healthcare
01.2018 - 08.2023
RN/Home Health Care/Visiting Nurse
Compassionate Care
08.2017 - 01.2018
RN Psychiatric Facility
Sharon Regional Hospital
05.2016 - 12.2017
RN/ Maternity Care Center
Jameson Hospital
02.2013 - 12.2016
RN 2
Commonwealth of PA
07.2008 - 02.2013
Jameson Hospital School of Nursing
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