HEATHER KANE REIER
San Diego,CA
Summary
Accomplished and energetic Sales Professional with a solid history of achievement in business to business sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include solution selling and needs analysis, customer implementation, adoption and retention. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
26
26
years of professional experience
Work History
Account Executive & 2 Times Summit Club Winner
KPA
10.2019 - Current
- Qualified leads, built relationships and executed sales strategies to drive new business hit 100% yearly quota 2020, & 2021 & 110% of quota 2022 .
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities NADA, RVDA, Mopar & Adoma.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Prepared additional quotes for current clients to upsell products and services.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Serviced accounts and proposed new products and services to maximize revenue.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Client Solutions Executive
Manheim Cox Automotive
07.2017 - 10.2019
- Presidents Club Nominee top 15 in the company.
- Established a sales strategy to retain and grow revenue streams from my assigned book of business across the Cox Automotive suite.
- Collaborated with team members in multiple departments at various auction locations and other Cox Automotive business units to ensure client service and client experience is constantly improving
- Develop opportunities with assigned key accounts for other Cox Automotive
- Performed and increased utilization of the Manheim product and new products being developed.
- Collaborate with team members in marketing, promotions and EDP to explore growth opportunities for clients.
Sr. Account Executive
Brightstar Corp
04.2015 - 04.2017
- Increase Penetration of Insurance adds reaching 100% of targeted goal
- Sales training for large groups and individual locations presentation and accountability for over 1000 locations
- Account management and relationship building with Owners and sales representatives
- Public speaking events in front of large groups over 150 people
Senior Account Executive
AUTOBYTEL Inc / Dealix Inc
01.2006 - 04.2015
- Responsible for prospecting, and growing new business in Southern California territory.
- Ability to attain sales target Increase annual territory revenue by 30%.
- Consistently ranked top 10% for sales performance.
- Performed time and time again in hitting and increasing revenue and plan development with management to find new ways of Marketing programs.
Regional Manager
Dealix
01.2010 - 01.2014
- Supervision of 8 account managers covering western half of the United States
- Providing support and training for Auto Dealers
- Supported and assisted employees in retaining and upsetting customer accounts
- Managed a team that exceeded up-sell goal by 106% and customer satisfaction goal by 128% in Q4.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Boosted brand growth by devising strategic network and marketing tactics.
Sr. Sales Executive
Dealix
01.2006 - 01.2010
- Sales and Support for 3rd party lead aggregator
- Work directly with dealerships and dealer groups in Southern California and Hawaii
- Providing customer referrals to targeted regions
- Training on process implementation for Internet Sales Department
- Average of 3 additional accounts per quarter exceeding company net average
- Top Sales signing 42,000 in QC monthly Trained retail sales staff on effective sales techniques, strategies and customer service.
- Utilized multiple marketing strategies to improve profitability.
- Sold lead generation services to new and established customers.
Marketing Specialist
Dealertrack
01.2005 - 01.2006
- Assist dealers in enhancing all aspects of their dealership marketing plans
- Conduct research on dealer's behalf and make recommendations on the best strategies to increase sales and revenue
- Qualify leads and educate dealerships on current products Set appointments for
- District Managers in Gulf Region
- Exceeded company set goals in upgrading existing accounts to new products.
Customer Relations Manager
Newgen Results
01.1998 - 01.2005
- Maintaining and servicing clients investing in CRM products
- Educating and consulting with automotive dealerships on Customer Retention processes
- Started as Teleservice Agent and promoted 5 times within a 5 year period ending as, Responsible for 80 accounts that average $18,750 in monthly retention
- Saved revenue and increased spend equaling over $1.5 million in yearly revenue
- Managed Customer Service Team of 20 agents/Oversaw 38 Teleservice agents
Education
Some College (No Degree) - History
High School Diploma -
05.1992
Skills
- Solution selling and needs analysis
- Account management Ability to hit targets and deadlines
- Highly adaptive Microsoft Office, MS Word, Excel
- Salesforce
- Client Relationship-Building
- Negotiation and Persuasion
- Sales Quota Achievement
- Interpersonal Skills
- Promote Products
- Customer Relationships
- Goals and Performance
- Customer Presentations
- Account Management
- Sales Strategies Implementation
Timeline
Account Executive & 2 Times Summit Club Winner - KPA
10.2019 - Current
Client Solutions Executive - Manheim Cox Automotive
07.2017 - 10.2019
Sr. Account Executive - Brightstar Corp
04.2015 - 04.2017
Regional Manager - Dealix
01.2010 - 01.2014
Senior Account Executive - AUTOBYTEL Inc / Dealix Inc
01.2006 - 04.2015
Sr. Sales Executive - Dealix
01.2006 - 01.2010
Marketing Specialist - Dealertrack
01.2005 - 01.2006
Customer Relations Manager - Newgen Results
01.1998 - 01.2005
San Diego City College - Some College (No Degree), History
Flowing Wells High School - High School Diploma,
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