Heather Kapp
Duluth,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with genuine desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
In-Home Healthcare Provider
Home Helpers
Roswell, GA
06.2015 - 07.2017
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
- Developed individualized plans of care to meet the specific needs of each client.
- Maintained accurate records of client's medical history, treatments and progress notes.
- Conducted weekly assessments of clients to assess any changes in condition or health status.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
In-Home Healthcare Provider
Home Instead
Edina, MN
01.2015 - 03.2015
- Administered prescribed medications under direction from physician.
- Assisted clients with proper exercises and rehabilitation.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Gauged and documented patient responses to interventions and treatments.
Case Manager
Carroll Enterprises
Plymouth, MN
09.2012 - 11.2014
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Conducted extensive research on various life insurance products and services.
- Fostered relationships with clients to ensure satisfaction with life insurance coverage.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Educated clients on various types of life insurance policies available in the market.
Bank Teller
Wells Fargo
Minneapolis, MN
10.2011 - 08.2012
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Flight Attendant
Compass Airlines
Minneapolis, MN
02.2011 - 07.2011
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Greeted passengers, answered questions, and directed them to their seats.
Tier 2 Technical Support Specialist
EPB Fiber Optics
Chattanooga, TN
08.2010 - 01.2011
- Maintained records of customer service requests and document problems and solutions in knowledge base database.
- Tested new software applications prior to release into production environment.
- Collaborated with other departments such as Sales, Networking, Systems Administration.
- Provided technical support to customers via phone, email, and chat.
- Analyzed customer inquiries and identified solutions for technical issues.
- Assisted customers with installation and configuration of software products.
Store Support Technician II
Check Into Cash
Cleveland, TN
10.2008 - 06.2010
- Provided technical support to store personnel and customers on a variety of software applications.
- Assisted in troubleshooting hardware, software and network connectivity issues.
- Monitored system performance and identified areas for improvement in order to maximize efficiency of store operations.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
High School Diploma -
Dacula High School
Dacula, GA05-2006
Psychology
Lee University
Cleveland, TNSkills
- Positive And Professional
- Troubleshooting
- Interdepartmental Communication
- Public Speaking
- Technical Support
- High-Energy Attitude
- Conflict Management
- Adaptive Team Player
Affiliations
- Award nominated community theater actor
- Participant in professional choral groups for the last 15 years
Timeline
In-Home Healthcare Provider
Home Helpers
06.2015 - 07.2017
In-Home Healthcare Provider
Home Instead
01.2015 - 03.2015
Case Manager
Carroll Enterprises
09.2012 - 11.2014
Bank Teller
Wells Fargo
10.2011 - 08.2012
Flight Attendant
Compass Airlines
02.2011 - 07.2011
Tier 2 Technical Support Specialist
EPB Fiber Optics
08.2010 - 01.2011
Store Support Technician II
Check Into Cash
10.2008 - 06.2010
High School Diploma -
Dacula High School
Psychology
Lee University
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