Heather Kardell

Maintained excellent customer experience. Ensure training completion and comprehension. Follow up on utilization throughout guest experience.

Enhanced brand visibility through exemplary leadership and consistency. maintaining person discipline to ensure leadership through personal behaviors, leading by example. Communicating clear goals and testing for understanding to ensure comprehension and attainment of goals.

Executed operational tasks promptly with precision. Setting clear expectations and goals to ensure accurate execution. Strategic planning.

Developed a setting focused on superior service quality and positive team dynamics. Identifying opportunities for improved performance and creating a plan for improvement. Role playing and coaching with consistency.

Implemented effective onboarding processes specifically for medical-grade product handling. Test for comprehension for improved guest trust.

Created partnerships with fitness industry for integrated sales opportunities. connect with business withing community with shared guest profile. offer demonstrations in outside settings

Initiated opening procedures for retail location.

• Supervised day-to-day operations to meet performance, quality and service expectations. Focus on creating a strong leadership presence and coaching on the sales floor. Developing an exceptional guest experience through encouraging clientele lists and follow up with the guest through phone calls and mailed notes.
• Maintained a clean, safe, and organized store environment to enhance the customer experience. Ensuring completion of daily task lists to create and maintain an overall exceptional environment, ensuring details are attended to.
• Developed strong working relationships with staff, fostering a positive work environment.

Established physical retail location for an e-commerce brand. Hire, set up, train and open 2 stores in which only 3 other locations existed. No policies and procedures existed, created an environment with focus and organization by behaving and communication with intentions and a developing plan and strategy.

Managed recruitment and training of new employees. Utilization description online to train features and benefits. Supervised the viewing of "The True Cost", and ensure we communicated the values of the documentary

Leveraged brand recognition by fostering strategic partnerships. Partnered with "mom" and "parent" oriented community activities and influencers.

Work with a team to create an engaging brand store environment.

Organized operational infrastructure to launch an additional store effectively.

Implemented enhancements in underperforming store to boost results. a and a Acting District Manager for 6 months. The role was taken immediately following a bankruptcy, and rebranding on all levels was occurring.

Spearheaded development and implementation of district-wide training calls. As a store manager I was the training and development leader for the district. I creating training calls specific to topics the District Manager and I viewed as area of opportunity in development of teams across the district.

Monitored store operations for pilot projects. While acting as District Manager, The district was part of a 3 district pilot program. The program focused on guest experience, staff development and in store visuals.