Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Heather Karras

Daphne,AL

Summary

Insurance Adjuster skilled in investigating and analyzing property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements And close claims. Excellent communication skills demonstrated through years of experience closing thousands of claims. Able to meet metrics and demands set by industry standards while maintaining a team player attitude.

Overview

4
4
years of professional experience

Work History

Insurance Claims Adjuster

Pilot Catastrophe Services
06.2021 - 04.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Verified insurance claims and determined fair amount for settlement.
  • Substantiated legitimate claims and denied unjustified claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Organized, planned and documented materials for Property claims.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Collected needed information from customers to complete claims and legal files.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.

Census Area Supervisor

Department Of Homeland Security
01.2019 - 05.2020
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Parkview High School
Orfordville, WI
06.2000

Skills

  • Critical Thinking
  • Report Writing
  • Active Listening
  • Insurance Policy Coverage Knowledge
  • Asbestos Claims
  • Insurance Claims Management
  • Claims File Management Processes
  • Property Adjusting
  • Claims File Documentation
  • Evidence Review
  • Valuation Knowledge
  • Property Claims
  • Best Practice Implementation
  • Proficient in working in Claim Center
  • Writing estimates in Xactanalysis

Licenses

Currently hold state licenses for 

Alabama

Georgia

Indiana

Nevada

South Carolina

Texas

Timeline

Insurance Claims Adjuster

Pilot Catastrophe Services
06.2021 - 04.2023

Census Area Supervisor

Department Of Homeland Security
01.2019 - 05.2020

High School Diploma -

Parkview High School

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Heather Karras