Heather Burnell
Lake Odessa,MI
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
26
years of professional experience
Work History
Manager of Operations
Hope Network Behavioral Health
05.1998 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Education
Associate of Science - Health Care Administration
Baker College
Flint, MI06.2016
Skills
- Performance Measurement
- Cross-functional Coordination
- Process Improvement
- Project Management
- Risk Management
- Vendor Relations
- Attention to Detail
- Organizational Skills
- Policy Development
- Team Leadership
- Customer Service
- Conflict Resolution
- Time Management
- Budget Management
- Adaptability
- Decision Making
- Problem Solving
- Staff Training
- Department Oversight
- Cost Control
- Revenue Generation
- Employee Development
- Schedule Management
- Customer Service Management
- Program Administration
- Customer Retention
- Performance Evaluations
- Employee Relations
- Performance Evaluation and Monitoring
- Staff Training/Development
- Budget Control
- Employee Scheduling
- Proficient in Microsoft word, excel, UKG, Attendance Enterprise
- Employee Motivation
- Policy Development and Enforcement
- Staff Scheduling
- Management Team Building
- Decision-Making
- Hiring and Onboarding
- Staff Management
- Operations Management
- Delegating Work
- Effective Leader
- Employee Reviews
- Sound Judgment
- P&L Administration
- Desktops, Laptops, and Mobile Devices
- Calendar Management
- Teamwork and Collaboration
Timeline
Manager of Operations
Hope Network Behavioral Health
05.1998 - Current
Associate of Science - Health Care Administration
Baker College
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