Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Kazaroff

Corona,CA

Summary

Skills

Overview

14
14
years of professional experience

Work History

Supervisor

Advantage Solutions / Club Demonstrations Services
Corona
11.2021 - Current
  • Product purchases for demonstrations, answered incoming phone calls, welcomed and greeted members, updated database using excel and Microsoft Word, supervising team Members, conducting product demonstrations as needed and ensuring compliance with company policy
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Inventory Specialist

Merit Aluminum
Corona
11.2021 - 01.2022
  • Performed data entry and completed proper paperwork.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

Housekeeper

Divine Scrubs
Riverside
02.2021 - 07.2021
  • Provided basic housekeeping duties including, vacuuming, sweeping, mopping, window cleaning, and scouring bathrooms
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Office Clerk

Hydro quip
01.2020 - 02.2020
  • Greeted and welcomed visitors in a polite and friendly manner, answered a multi-line phone system, transferring calls to the appropriate party, answered general questions regarding spa parts, went over pricing information, sizes, and rerouted calls to the appropriate department, physically logged messages and entered in an internal software program, scheduled appointments in Outlook, printed invoices and physically gave to clients as requested, copied invoice information and physically filed, handled and resolved customer complaints and issues
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

Office Clerk

Clay Products LLC
09.2019 - 12.2019
  • Greeted visitors in a polite and friendly manner, answered incoming calls and gave general information, updated database using excel and Microsoft Word
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Inventory Specialist/ Receptionist

Gourmet Sweets
08.2019 - 09.2019
  • Received and processed orders by phone, prepared and maintained Excel spreadsheets with all order information, physically counted materials for inventory and updated physical and electronic spreadsheets, physically inspected merchandise before it went out to customers, billed customer by sending invoices via email, printed all shipping/receiving paperwork and rerouted to correct department, verbally contacted customers by phone to verify receipt of email, shipping and receiving bill of lading, verbally contacted customers regarding backorders and updated credit card information

Inventory Control Specialist

Pacific foods
11.2017 - 12.2018
  • Entered part information, contact information, price and part numbers using an internal software program, created and printed all label information for shipping/receiving departments, electronically filed all invoices using an internal program and physically filed any customer complaints and or issues

Machine Operator

Thermal Structures Inc
11.2015 - 03.2016
  • Hot press and fixing airplane parts, operated tools to aid in the manufacturing process of making airplane parts, performed periodic checks on equipment to ensure proper working order, responsible for ensuring all parts were correct before moving on to the next stop, observed and followed all company safety rules and regulations, maintained a clean work area

Business Owner

Cal Girls Clothing
04.2010 - 05.2015
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Education

Riverside Community College Norco
Norco, CA

High School Diploma -

Centennial High School Corona
Corona, CA
07.2005

Skills

  • Customer service
  • Microsoft office
  • Excel
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Timeline

Supervisor

Advantage Solutions / Club Demonstrations Services
11.2021 - Current

Inventory Specialist

Merit Aluminum
11.2021 - 01.2022

Housekeeper

Divine Scrubs
02.2021 - 07.2021

Office Clerk

Hydro quip
01.2020 - 02.2020

Office Clerk

Clay Products LLC
09.2019 - 12.2019

Inventory Specialist/ Receptionist

Gourmet Sweets
08.2019 - 09.2019

Inventory Control Specialist

Pacific foods
11.2017 - 12.2018

Machine Operator

Thermal Structures Inc
11.2015 - 03.2016

Business Owner

Cal Girls Clothing
04.2010 - 05.2015

Riverside Community College Norco

High School Diploma -

Centennial High School Corona

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Heather Kazaroff