Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

HEATHER KEATING GROTZ

Palm Coast,FL

Summary

Dynamic administrative professional with extensive experience at Anastasia Mosquito Control District, excelling in scheduling and client relations. Proven track record of enhancing office efficiency through meticulous documentation and recordkeeping, resulting in streamlined operations. Dedicated team player recognized for strong computer proficiency and exceptional time management skills, consistently committed to delivering outstanding support and service. Passionate about fostering positive relationships and driving organizational success through effective administrative practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Anastasia Mosquito Control District
05.2021 - 08.2025
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Waitress

Longhorn Steakhouse
01.2016 - 01.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed customer orders and ensured timely delivery of food and beverages.
  • Collaborated with kitchen staff to synchronize meal preparation and service flow.
  • Trained new staff on menu items, service standards, and safety protocols.
  • Resolved customer complaints swiftly to maintain high satisfaction levels.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Upsold menu items effectively, enhancing overall sales performance.
  • Monitored inventory levels to ensure adequate stock of supplies during shifts.

Waitress

Ruby Tuesday
01.2013 - 01.2017
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery to customers.
  • Trained new waitstaff on menu items, service techniques, and restaurant protocols.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
  • Implemented suggestions for improving service efficiency, resulting in smoother operations during busy shifts.
  • Monitored inventory levels of supplies, assisting in ordering process to minimize shortages.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.

Education

Bachelor - Public Administration

Flagler College
Saint Augustine, FL
05.2026

Associate Degree -

St. Johns River State College
Saint Augustine
05.2018

Skills

  • Customer and client relations
  • Critical thinking
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Meticulous attention to detail
  • Multi-line phone systems
  • Event coordination
  • Confidential document control
  • Workflow optimization
  • Purchase orders organization
  • Writing reports
  • Employee timesheet processing
  • Database management
  • Inventory systems

Accomplishments

  • Earned "President's List" in Fall 2024.
  • Earned "President's List" in Spring 2025.
  • Earned "National Honor Society" in Spring 2024.

Certification

  • Public Health Pesticide Applicator License
  • Certification in Microsoft 365
  • Florida Notary

Timeline

Administrative Assistant

Anastasia Mosquito Control District
05.2021 - 08.2025

Waitress

Longhorn Steakhouse
01.2016 - 01.2022

Waitress

Ruby Tuesday
01.2013 - 01.2017

Bachelor - Public Administration

Flagler College

Associate Degree -

St. Johns River State College

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