Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Keenan

Higher Education
Des Moines,IA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

24
24
years of professional experience

Work History

Program Admission Coordinator

Mercy College Of Health Sciences
06.2022 - Current
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.

Instructional Coach

Des Moines Public Schools
08.2016 - 06.2022
  • Coordinated school-wide events including parent-teacher conferences, open houses, literacy nights, enriching community connections.
  • Facilitated collaborative planning sessions for grade-level teams to establish learning goals and align curriculum across subjects.
  • Boosted teacher morale through regular recognition events celebrating success stories from classrooms across the campus.
  • Increased student engagement through the implementation of innovative teaching techniques and resources.
  • Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.

Principal

Holy Trinity School - Des Moines
07.2015 - 04.2016
  • Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
  • Enhanced school performance by implementing strategic plans and collaborating with fellow administrators.
  • Cultivated partnerships with community organizations to provide additional resources and support for students in need.
  • Spearheaded successful grant applications leading to increased funding for various school initiatives.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.

Elementary Classroom Teacher

Mansfield Schools
08.2006 - 06.2012
  • Developed and provided instruction to students in a variety of grade levels including Kindergarten, 2nd grade, 3rd grade, and 6th grade.
  • Offered after-school tutoring sessions to provide additional support for struggling students.
  • Improved parent-teacher communication by conducting regular meetings and providing progress updates.
  • Assessed student performance through regular testing, providing constructive feedback and tailored support for improvement.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Promoted the development of self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

Elementary School Teacher

North Polk Schools
08.2000 - 06.2006
  • Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.

Education

Master of Arts - School Leadership

Viterbo University
La Crosse, WI
05.2001 -

Elementary Education

Viterbo University
La Crosse, WI

Bachelor of Science - Elementary Education

University of Northern Iowa
Cedar Falls, IA
05.2001 -

Associate of Arts - Liberal Arts And General Studies

Iowa Lakes Community College
Estherville, IA
05.2001 -

Skills

Customer Service

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Timeline

Program Admission Coordinator

Mercy College Of Health Sciences
06.2022 - Current

Instructional Coach

Des Moines Public Schools
08.2016 - 06.2022

Principal

Holy Trinity School - Des Moines
07.2015 - 04.2016

Elementary Classroom Teacher

Mansfield Schools
08.2006 - 06.2012

Master of Arts - School Leadership

Viterbo University
05.2001 -

Bachelor of Science - Elementary Education

University of Northern Iowa
05.2001 -

Associate of Arts - Liberal Arts And General Studies

Iowa Lakes Community College
05.2001 -

Elementary School Teacher

North Polk Schools
08.2000 - 06.2006

Elementary Education

Viterbo University

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Heather KeenanHigher Education