Heather Keller
Quitman,AR
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Micah Bone
Newport, AR
06.2022 - 06.2024
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for review by management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Quality Engineer
Madison Vanattan-Semahtronix
Newport, AR
01.2018 - 05.2022
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Maintained records of all products manufactured in accordance with documentation requirements.
- Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
- Assisted in the design and implementation of new processes for improved product quality.
- Collaborated with cross-functional teams to develop solutions that improve overall product quality.
- Monitored production activities to ensure conformance to established methods and procedures.
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
- Prepared detailed reports outlining findings from investigations into customer complaints or other sources of information.
- Coordinated testing activities according to approved protocols and documented results accurately in a timely manner.
- Provided guidance in the development of sampling plans for incoming material inspections.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Performed root cause analysis for detected faults and developed corrective actions.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Oversaw the development of quality control documentation, including test procedures and inspection criteria.
- Coordinated with cross-functional teams to enhance product quality and performance.
Assembly/Operations Team Leader
Sherry Vanattan-actronix
Newport, AR
06.2007 - 11.2016
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Maintained records of all products manufactured in accordance with documentation requirements.
- Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
- Assisted in the design and implementation of new processes for improved product quality.
- Monitored production activities to ensure conformance to established methods and procedures.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Delegated daily tasks to team members to optimize group productivity.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Education
Some College (No Degree) -
A.S.U
Newport, ArSkills
- Proposal Writing
- Research
- Presentation Design
- Minute Taking
- Database Management
- Data Entry
- Information Security
References
References available upon request.
Timeline
Administrative Assistant
Micah Bone
06.2022 - 06.2024
Quality Engineer
Madison Vanattan-Semahtronix
01.2018 - 05.2022
Assembly/Operations Team Leader
Sherry Vanattan-actronix
06.2007 - 11.2016
Some College (No Degree) -
A.S.U
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