Heather Kelley
Florence,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Chartwells/UNA Dining
09.2022 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between students and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Opened and properly distributed incoming mail to promote quicker response to student inquires.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new students and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Religious Affairs Specialist
Army National Guard
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Administrative Assistant
Alabama Mentor
01.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Accounts Payable
Shoals Outdoor Sports
05.2020 - 10.2021
- Interacted with corporate vendors, upper management and peers.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Processed all vendor invoices promptly in accordance with company policy.
- Researched all invoices that were past due.
- Processed check disbursements and reconciled related ledger.
Receptionist, Accounts Receivable
McDaniel Window And Door
07.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Pharmacy Technician
Wallgreens Call Center
08.2013 - 07.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Assisted customers with order placement, product returns and order tracking.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day.
Education
No Degree - General Studies
North-West Shoals Community
Muscle Shoals, AL05.2033
No Degree - Bachelor of Arts
University of North Alabama
Florence, AL04.2033
No Degree - Equestrian Studies
Meredith Manor International Equestrian Center
Waverly, WV07.2012
Skills
- Reception Oversight
- Document Control
- Information Security
- Minute Taking
- Calendar Management
- Office Administration
- Quickbooks
- Prioritization
- Social Media Knowledge
- Sorting and Labeling
- Computer Proficiency
- Multi-Line Phone Systems
Timeline
Administrative Assistant
Chartwells/UNA Dining
09.2022 - Current
Administrative Assistant
Alabama Mentor
01.2022 - 07.2022
Accounts Payable
Shoals Outdoor Sports
05.2020 - 10.2021
Religious Affairs Specialist
Army National Guard
10.2019 - Current
Receptionist, Accounts Receivable
McDaniel Window And Door
07.2018 - 08.2019
Pharmacy Technician
Wallgreens Call Center
08.2013 - 07.2015
No Degree - General Studies
North-West Shoals Community
No Degree - Bachelor of Arts
University of North Alabama
No Degree - Equestrian Studies
Meredith Manor International Equestrian Center
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