Heather Kelley

• Developed and maintain a three day work week and maintain over a 1 million dollar practice, promoting a healthy work life balance for the D.D.S. and team.
• Maintain collections at 98%
• Overhead runs at 65%
• New patients and growth are at 10% annually.
• Have a 65% fee for service vs. insurance.
• Treatment acceptance is at 85%.
• Hygiene patients are rescheduled at 95%.
• Deliver top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated records and files to maintain document compliance.
• Keep office clean and well-organized to keep areas presentable for patients and maximize professional appeal.
• Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Offer technical support and troubleshot issues to enhance office productivity.
• Optimize office schedule to balance team workloads, group productivity and financial targets.
• Draft agendas, recorded minutes and generated documents to facilitate monthly staff meetings.
• Deliver performance reviews, recommending additional training or advancements.
• Bill and file insurance claims to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
• Establish workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Creator and owner of Bloomwagen Flower Truck. A unique concept using a Volkswagen Single Cab truck that brought floral designing to the people. I would set-up my shop on wheels and sell mostly local grown flowers to the public. I ran and operated the business until I sold the concept to start my next adventure.