Heather Kelley

Crew Member

Taco Bell Restaurant

Little Rock Arkansas

06.2024 - Current

Provided excellent customer service by greeting customers and meeting quality expectations.
Promoted a positive work environment through effective communication and teamwork among staff members.
Improved customer satisfaction by providing friendly and efficient service at the register.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Cleaned and maintained all areas of restaurant to promote clean image.
Trained new team members on procedures, customer service, and sales techniques.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Assisted other team members to achieve goals.
Kept food preparation area, equipment, and utensils clean and sanitary.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Prepared products following restaurant, health, and safety standards and procedures.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Operated cash register to ring up final bill and process various forms of payment.
Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Became familiar with products to answer questions and make suggestions.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Stocked shelves to organize aisles in assigned department.
Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Contributed to increased sales by upselling menu items and promoting special offers.
Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
Accurately operated cash register to process customer payments.
Kept kitchen, counter and dining areas cleaned and sanitized.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished serving stations with fresh food and cleaned up spills.
Documented customer orders and conveyed special requests to kitchen staff.
Brewed coffee and tea and changed out drink station syrups.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Reconciled receipt totals, cash and credit payments to address shortages.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Backed up servers by setting up trays and completing some food deliveries.
Completed milkshakes and ice cream desserts for customers.
Filled out daily shift log to record amount of food prepared, used and leftover.
Observed customer purchases in line and differentiated between standard portions.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Prepared salads, soups and sandwiches for customers.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Warehouse Worker

The Employers Choice temp service

Little Rock

11.2023 - Current

Done a little of everything in warehouse and lines
Just a temp I'm working in another different location now in maumelle and not pleased with it ,through employer choice, it's just far away from home and coasting more then expected
I want to go back into to hospitality work preferably, because it's enjoyable working with guest and customers themselves.

Front Desk Clerk

Budget Inn

Cleveland

10.2017 - 04.2018

Checked in guest did laundry housekeeping ran all areas for private owner Andy and stayed on property when needed to have someone there at all times it was 20 total something rooms , and I handled it all in timely fashion after learning it
I loved it

Lobby Attendant/Housekeeper

Hyatt

Tulsa

03.2014 - 09.2016

Cleaned lobby areas after events even did some work during events held in lobby did housekeeping and some other tasks that was asked when needed including helping customer / guests I worked even night shift there when needed also

Summary

Overview

Work History

Crew Member

Warehouse Worker

Front Desk Clerk

Lobby Attendant/Housekeeper

Education

Currently in online college courses in Business science technology - undefined

10th grade in High school - undefined

Skills

Certification

Relocation

Accomplishments

Software

Interests

Timeline

Crew Member

Currently in online college courses in Business science technology - undefined

Warehouse Worker

Front Desk Clerk

Lobby Attendant/Housekeeper

10th grade in High school - undefined

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