Heather Kellogg
Vineyard,UT
Summary
Driven and resourceful administrative professional with 30+ years experience assisting with work of high-achieving executives, sales, and management. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Executive Office Manager/ Executive Assistant
INNERgy Development, LLC.
01.2018 - 01.2023
- Executive office Manager and helped run daily operations
- Personal Executive Assistant to the President and CEO of the company and managed their daily schedule
- Maintained office flow, answered multiple phone lines and did call backs when needed
- Bookkeeping and records
- Managed customer service
- Maintained office equipment and office supplies
- Managed staff as well as delegating assignments to other employees as needed
- Staff hiring and firing
- Responsible for employees work schedule and benefits
- Handled employee evaluations for pay raises or disciplinary action
- (HR)
- Organized staff meetings and any other business meetings as well as leading the meetings at times
- Scheduled maintenance for repairs for building/office equipment as well as manufacture equipment that produced
- Managed sales and lease agreements
- QuickBooks and Transaction Express experience Invoicing for purchases and doing estimates for equipment
- Accounts receivable and payable
- Prepared packing lists for equipment and product shipping
- Managed sales consultants and worked with vendors
- Helped manage and maintain warehouse inventory
- Gave tours at all 3 of the facilities
- Event Planner for 300+ people
- Prepared training material for in-house training seminars and helped the production and time management flow
- Scheduled travel for employees and executives
- Traveled to clinics across the nation to train staff on how to use the equipment and how to run a clinic
- Part of the sales team at the Naturopathy Convention in Las Vegas and the A-4M Convention in Las Vegas for 5 years.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Led staff and vendors in providing high level of service for owner and guests.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Clinic Director
Quantum Wellness Center
01.2018 - 01.2022
- Managed staff and office flow
- Hired, trained and supervised employees to maintain team of high performers.
- Quick books invoicing and sales
- Scheduled clients
- Conducted consultations for new potential clients and organized specialized protocols for each client based on their needs
- Equipment operator for Hyperbaric Chamber, LED Lightbed, AO Scanner, Theta Chamber, RF detox machine PEMF Matt and much more
- Ordered all medical supplies and supplements
- Enjoyed helping create new training material and marketing adds working closely with our graphic design team
- Enhanced patient care with development of comprehensive treatment plans tailored to individual needs.
- Expanded clinic offerings, introducing new services in response to community needs and demands.
- Promoted supportive work environment by fostering teamwork and open communication among staff members.
- Developed targeted marketing strategies to increase patient volume by 20% month over month.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Taught training classes for other clinics on how to use our equipment as well as protocols and how to maintain their clinic.
- Optimized workflow processes that resulted in reduced wait times for patients seeking appointments or assistance from our clinicians.
Event Planner
INNERgy Development, LLC./Solex, LLC.
04.2019 - 09.2021
- Coordinated successful events ranging from 60 to 300+ people, collaborating with marketing and upper management
- Managed venue logistics, food, equipment, and attendee materials
Commission Specialist/Office Manager
INNERgy Development, LLC.
08.2020 - 02.2021
- Processed commissions for 1,000+ customers, resolved issues, and managed team
- Implemented a payment system that ensured timely payment of bonuses and address any corrections as needed
Education
High School Diploma -
Mountain View High School
Orem, UTCosmetology Education
Bon Losse Academy
Provo, UT06.1994
Skills
- 20 years of sales, customer service and management
- Leadership and Team Management
- Administrative Support
- Executive Support
- Excellent communication skills; both verbal and written
- Attention to detail and problem solving
- Exceptional organization skills
- Highly motivated self starter
- High level of professionalism, with the ability to maintain confidentiality
- Microsoft Office Suite
- Phone Etiquette
- Relationship Building
Reading, nature, hiking, biking, snow snowshoeing, paddle boarding, painting, writing, arts, travel,
I love learning and so I read a lot, I am curious and always willing to learn new things. I enjoy teaching others and love being a team player.
I love being in nature whether it's going on an adventurous hike or being on the lake I feel right at home. I enjoy traveling and experiencing a new people and their culture as well as new surroundings. I enjoy being creative.
Timeline
Commission Specialist/Office Manager
INNERgy Development, LLC.
08.2020 - 02.2021
Event Planner
INNERgy Development, LLC./Solex, LLC.
04.2019 - 09.2021
Executive Office Manager/ Executive Assistant
INNERgy Development, LLC.
01.2018 - 01.2023
Clinic Director
Quantum Wellness Center
01.2018 - 01.2022
High School Diploma -
Mountain View High School
Cosmetology Education
Bon Losse Academy
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