Heather Kelly
Claremore,OK
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Rooms Controller
Tulsa Marriott Hotel/SOUTHERN HILLS
Tulsa, OK
08.2024 - 04.2025
- Managed reservations through various computer systems such as Opera PMS and Fidelio Suite 8.0.
- Resolved any discrepancies regarding payments or cancellations in a timely manner.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Developed strategies for increasing occupancy rates and revenue targets.
- Responsible for ensuring all room bookings are accurately processed and maintained in the system.
Supervisor
TULSA CLUB HOTEL
Tulsa, OK
03.2024 - 08.2024
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Front Office Manager
Hyatt Place Waikiki Beach
Tulsa, OK
09.2023 - 03.2024
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Resolved conflicts between customers or staff members professionally.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Front Office Manager
Aloft Hotel
Tulsa, OK
02.2022 - 08.2023
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Resolved conflicts between customers or staff members professionally.
FRONT OFFICE MANAGER/Bookkeeper
CHIMNEYMAN FIREPLACE
Claremore, OK
08.2001 - 02.2022
- Updated knowledge about current industry trends through research or attending professional development courses.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Ensured compliance with safety regulations and company policies.
- Managed company vehicles maintenance
Education
Some College (No Degree) - Paralegal Studies
UNIVERSITY OF HOUSTON/CLEAR LAKE
CLEAR LAKE, TEXASSkills
- Employee training
- Recruitment strategies
- Room inventory management
- Data analysis
- Team leadership
- Operational efficiency
- Customer service
- Data analytics
- Team collaboration
- Operations management
- Opera PMS, MARSHA, COLLEGUE ADVANTAGE, OPERA, ONQ, LIGHTSPEED
- Revenue management
- Report preparation
- Staff recruitment
- Budgeting and financial planning
- Expense reporting
- GOOGLE OFFICE
- MICROSOFT OFFICE
- QUICK BOOKS
Timeline
Rooms Controller
Tulsa Marriott Hotel/SOUTHERN HILLS
08.2024 - 04.2025
Supervisor
TULSA CLUB HOTEL
03.2024 - 08.2024
Front Office Manager
Hyatt Place Waikiki Beach
09.2023 - 03.2024
Front Office Manager
Aloft Hotel
02.2022 - 08.2023
FRONT OFFICE MANAGER/Bookkeeper
CHIMNEYMAN FIREPLACE
08.2001 - 02.2022
Some College (No Degree) - Paralegal Studies
UNIVERSITY OF HOUSTON/CLEAR LAKE
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