Summary
Overview
Work History
Education
Skills
References
Affiliations
References
Timeline
Generic

Heather Kennedy

Shelton,Wa

Summary

Detail-oriented Public Benefits Specialist with 19 years in benefit eligibility determination. Advocates positive relationships between employees, and community partners. Hardworking and reliable Public Benefits Specialist with strong ability in communication and interpersonal skills. Highly organized, proactive, and punctual with a team-oriented mentality.

Overview

18
18
years of professional experience

Work History

Public Benefits Specialist Five

DSHS-CSD-Shelton Community Service Office
Shelton
01.2014 - Current
  • Supervision of 7 Financial unit staff, Staff Development, Ensuring performance measures are met timely, Implementing organizational changes, Analyzing cases to ensure accurate and timely benefit issuance, Team building, Organizing and Facilitating meetings, Community Outreach

Youth In Action Washington
Shelton
01.2009 - Current
  • Event Staff Scheduling, Supervision of a Concession stand with 9 staff, Excellent Math Skills, Excellent interpersonal communication, Ability to effectively manage time and prioritize tasks, Strong knowledge and understanding of target customers, Professional telephone etiquette

Financial Service Specialist Four

DSHS-CSD-Olympia Community Service Office
Olympia
01.2013 - 01.2014
  • Back-Up to Direct Financial Supervisor, Job coaching, Financial Service Specialist new hire training, Analyze cases to ensure accurate and timely benefit issuance, Meeting organization, Meeting facilitation, In-person interviews for eligibility determination, Researching complex benefits issuance problems

Financial Service Specialist three

DSHS-CSD-Shelton Community Service Office
Shelton
01.2006 - 01.2013
  • Processing application for various CSD programs, Working face to face with CSO customers, Researching complex benefit issuance problems, HEN program liaison, Providing timely customer service as the back-up CSO navigator, J-Screening of the applications for benefits, Back-Up to the CSO offsite office manager, Community Outreach

Education

Bachelor of Science - Business Administration-Public Administration

Southern New Hampshire University
Hooksett, NH
10.2026

Choice High School

Skills

  • Meeting facilitation
  • Respect Culture Ambassador
  • Extensive knowledge of CSD programs and policies
  • Able to navigate all CSD/CSO computer programs and applications
  • Excellent Customer Service and Communication Skills
  • Able to quickly adapt to new situations and systems
  • Proficient in Microsoft Word, Excel and PowerPoint, Access and Outlook
  • Employee Relations
  • Relationship Building
  • Interpersonal Communication

References

References are available upon request.

Affiliations

  • Mason County Toys for Tots Coordinator
  • Point in Time Count-Homeless Coalition volunteer

References

References available upon request.

Timeline

Public Benefits Specialist Five

DSHS-CSD-Shelton Community Service Office
01.2014 - Current

Financial Service Specialist Four

DSHS-CSD-Olympia Community Service Office
01.2013 - 01.2014

Youth In Action Washington
01.2009 - Current

Financial Service Specialist three

DSHS-CSD-Shelton Community Service Office
01.2006 - 01.2013

Bachelor of Science - Business Administration-Public Administration

Southern New Hampshire University

Choice High School

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Heather Kennedy