Heather Kennedy
Grove City,OH
Summary
Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Logistics Specalist
STG Logistics
Dublin, OH
10.2022 - Current
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Utilized software programs to track shipments from origin to destination.
- Communicated regularly with customers regarding their orders status.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Scheduled shipments to customer warehouses via in-house tracking system.
Assistant General Manager
Rensco
Columbus, Ohio
08.2020 - 07.2021
- Mentored and motivated team members to achieve challenging business goals
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Enforced quality assurance protocols to deliver ideal customer experiences
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Assistant General Manager
Panara Bread
Hillard, Ohio
08.2019 - 06.2020
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Mentored and motivated team members to achieve challenging business goals
- Motivated, trained and disciplined employees to maximize performance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Handled cash accurately and prepared deposits
Service Manager
Chipotle
Grove City, Ohio
05.2017 - 08.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Followed up with customers during and after installations to verify satisfaction
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Kept rental records in accurately detailing customer information, payment processes and equipment conditions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere
Education
Bachelor of Science - Business
Bellevue University
Bellevue, NE01.2000
MBA - Business Administration And Management
The University of Findlay
Findlay, OH01.1999
Skills
- Scheduling
- Staff Management
- Inventory Control
- Food Preparation
- Employee Training
- Cash Handling
- Guest Services
- Performance Appraisals
- Customer Service Management
- Training Management
- Recruitment and Hiring
- Team Leadership
- Problem Anticipation and Resolution
- Quality Assurance
- POS Terminal Operations
- Logistics software
- Customer communication
- Problem solving
- Time management
- Scheduling coordination
- Delivery confirmation
Timeline
Logistics Specalist
STG Logistics
10.2022 - Current
Assistant General Manager
Rensco
08.2020 - 07.2021
Assistant General Manager
Panara Bread
08.2019 - 06.2020
Service Manager
Chipotle
05.2017 - 08.2019
Bachelor of Science - Business
Bellevue University
MBA - Business Administration And Management
The University of Findlay
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