Heather Kennedy
Holyoke
Summary
Results-driven professional with expertise in relationship building, strategic networking, and community outreach. Proven ability to enhance customer satisfaction and drive referral growth through effective collaboration and event coordination.
Overview
5
5
years of professional experience
Work History
Marketing and Business Development
New England Hospice
Hingham
03.2024 - Current
- Identify new business opportunities through networking and strategic outreach, contributing to business growth
- Develop and maintain strong relationships with providers, hospitals, nursing homes, and community partners to enhance collaboration and referral channels
- Present company services to referral sources and leadership teams
- Coordinate educational events and community outreach initiatives to raise awareness of services and engage stakeholders
- Collaborate with interdisciplinary team to improve customer satisfaction and referral growth
Volunteer Coordinator
Hospice of Western and Central MA
Agawam
09.2021 - 03.2024
- Coordinated volunteer recruitment efforts for hospice care programs.
- Scheduled volunteer assignments to ensure adequate coverage for patient support.
- Trained and oriented new volunteers on hospice policies and procedures.
- Organized training sessions to enhance volunteer skills and knowledge in patient care.
- Developed and maintained volunteer records using database management systems.
Education
Bachelor of Arts -
University of Massachusetts
MA05-2008
Skills
- Business development
- Market analysis
- Networking strategies
- Relationship management
- Customer engagement
- Community outreach
- Event coordination
- Data analysis
- Effective communication
- Cultural awareness
Timeline
Marketing and Business Development
New England Hospice
03.2024 - Current
Volunteer Coordinator
Hospice of Western and Central MA
09.2021 - 03.2024
Bachelor of Arts -
University of Massachusetts