- Homelessness Outreach
- Documenting and sharing travel experiences
- Historical Exploration
- Swimming
- Mindfulness Practices
- Yoga
Heather Kessel
Management
P.O. Box 132,CA
Summary
Dedicated Live-In Caregiver at Ihss Sacramento, skilled in cognitive care and compassionate support. Enhanced clients' quality of life through personalized care plans and effective communication. Proven ability in medication administration and critical thinking, ensuring safety and well-being. Committed to fostering independence and dignity in daily living activities.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Live-In Caregiver
Ihss Sacramento
10.2021 - Current
- Assisted clients with daily living activities, fostering independence and comfort in home environment.
- Monitored client health and well-being, promptly reporting any changes to healthcare professionals.
- Provided companionship and emotional support, enhancing overall quality of life for clients.
- Maintained a clean and safe living space, ensuring compliance with health and safety standards.
- Prepared nutritious meals tailored to dietary restrictions, promoting healthy eating habits.
- Administered prescribed medications according to healthcare plans, ensuring adherence to schedules.
- Coordinated transportation for appointments and errands, facilitating access to community resources.
- Developed personalized care plans in collaboration with families, addressing individual needs and preferences.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
- Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
- Developed strong rapport with clients by actively listening to their concerns and adjusting care routines accordingly.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Cleaning Supervisor
Self Employed
10.2011 - 05.2024
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored staff on effective cleaning techniques and best practices.
- Developed and implemented quality control procedures to enhance service delivery.
- Coordinated schedules for cleaning personnel to optimize workflow efficiency.
- Assisted in procuring cleaning supplies, managing inventory levels effectively.
- Conducted regular inspections of facilities to maintain cleanliness and identify areas for improvement.
- Collaborated with management to address client concerns and enhance customer satisfaction.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Assisted in hiring process by interviewing potential candidates and selecting top performers.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Education
No Degree - Business Management
American InterContinental University
Chandler, AZ09-2026
Skills
- Cognitive care assistance
- Assistance with bathing
- Cognitive care expertise
- Grooming aid
- Emotional guidance
- Compassionate understanding
- Disability assistance
- Chronic health management
- Meal preparation
- Client transportation
- Housekeeping duties
- Mobility support
- Nutrition
- Personal care assistance
- Toileting assistance
- Transfer assistance
- Hygiene assistance
- Decision-making
- Cooking meals
- Clear communication
- Safety compliance
- Critical thinking
- Light housekeeping
- Medication administration
- Bedside care
- Documentation and recordkeeping
- Wound care maintenance
- Spreadsheet management
- Service documentation
- Personal care worker
- Medical chart documentation
- Progress tracking
- Emergency response
- Problem identification
- Client satisfaction
- Errands
- Infection control
- Laptop and tablet operation
- MEDITECH software
- Diet and nutrition
- Staff collaboration
- CPR/AED
- Physical therapy
- Filing and data archiving
- Chauffeuring
- Needs assessment
- Caring companionship
- Word processing
- Case review
- Travel administration
- First aid certification
- Schedule management
- Records maintenance
- Certified in CPR/AED
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Vital signs monitoring
- Excellent communication
- Attentive to people
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved diabetic care which led to much better health..
Interests
Timeline
Live-In Caregiver
Ihss Sacramento
10.2021 - Current
Cleaning Supervisor
Self Employed
10.2011 - 05.2024
No Degree - Business Management
American InterContinental University
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