Heather Key

cMaintained accurate records of all client transactions and filings.

• Managed compensation, insurance and vacation days within employee benefits programs.
• Created job postings, tracked applicants and maintained applicant database.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Dispatched drivers to meet daily delivery needs for company customers.
• Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
• Implemented systems improvements utilizing various software applications such as QuickBooks Online.
• Established relationships with key suppliers to manage inventory levels and meet customer needs.
• Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Maintained records of customer interactions, transactions, comments and complaints.
• Drafted correspondence to customers regarding overdue accounts and payment arrangements.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Kept accurate records of inventory levels and order supplies when necessary.
• Updated existing policies related to rentals including pet restrictions, parking rules, noise limits.

• Managed daily store operations, ensuring a seamless shopping experience for customers.
• Managed the daily operations of the store by scheduling employees' shifts, assigning tasks, monitoring cash flow.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Managed inventory of office supplies and placed orders when needed.