Heather K Gordon
LEXX Homecare Agency
Lawrenceville,Georgia
1
Certification
35
years of professional experience
Healthcare professional with experience in patient intake registration, care coordination, and clinical documentation across hospital outpatient and home care settings. Strong organizational skills and HIPAA compliance support accurate records and smooth patient flow. Provides dependable administrative support in fast-paced healthcare environments.
Work History
Licensed Practical Nurse (LPN), Supervisor
1 Year- Conducted supervisory visits to ensure compliance with state regulations and agency standards, enhancing care quality and accountability
- Monitored caregiver performance and maintained documentation for quality assurance, supporting adherence to best practices
- Educated staff on safety protocols, job expectations, and regulatory requirements, fostering a culture of safety and compliance
- Support operational oversight by ensuring proper care delivery and reporting
Licensed Practical Nurse (LPN), Lead
1 Year 6 Months- Coordinated care with multidisciplinary teams, facilitating collaboration among physicians, counselors, and social workers to enhance patient outcomes
- Conducted patient assessments and supported individualized care planning
- Maintained accurate patient records, ensuring compliance with regulatory standards to support quality care
- Monitored treatment progress and documented outcomes in EHR systems, contributing to comprehensive patient care evaluations
- Educated patients and families on treatment processes and available resources
Licensed Practical Nurse (LPN)
4 Years- Conducted patient assessments and supported individualized care planning
- Coordinated care with multidisciplinary teams, enhancing communication among physicians, counselors, and social workers
- Educated patients and families on treatment processes and resources, empowering them to engage in their care
- Monitored treatment progress and documented outcomes in EHR systems, ensuring accurate patient information for continuous care
- Maintained accurate patient records and ensured compliance with regulatory standards
Licensed Practical Nurse (LPN)
3 Years 7 Months- Documented patient care activities and maintained clinical records to ensure accurate patient history and treatment continuity
- Assisted in crisis intervention, ensuring safety protocols were followed to protect patients and staff
- Supported care team operations in high-volume hospital environment, facilitating efficient patient care delivery
Registrar, Emergency Room / Outpatient Services
7 Years 11 Months- Verified insurance eligibility and obtained necessary authorizations
- Registered patients by accurately collecting demographics and insurance information
- Scheduled and confirmed outpatient appointments, procedures, and diagnostic services to ensure timely patient care
- Assisted patients with referrals and coordinated access to specialized services to streamline their healthcare experience
- Collected patient payments while clearly explaining billing processes to enhance patient understanding
- Ensured strict compliance with HIPAA and patient confidentiality standards
Education
- Practical Nursing
Skills
Medical records management
Medication dispensing
Medical office administration
Medication inventory management
Patient intake
Intake documentation
Care coordination
Patient care coordination
HIPAA compliance
Pain management
Infection control
Medical records management
Medical records security
HIPAA compliance
Staff direction
Compassionate care
Medical office administration
Patient intake
Medication inventory management
Intake documentation
Certification
- Licensed Practical Nurse (LPN) License
- Medical Billing & Coding Certificate
- Basic Life Support (BLS) Certification
- Medication-Assisted Treatment (MAT) Certification
- Crisis Prevention & Intervention (CPI) Training
CORE COMPETENCIES
- Patient Registration & Intake
- Insurance Verification & Authorizations
- Electronic Health Records (EHR) Management
- Scheduling & Appointment Coordination
- Regulatory Compliance (HIPAA)
- Medical Billing & Coding Knowledge
- Data Entry & Documentation Accuracy
- Customer Service & Patient Relations
- Team Collaboration & Communication
- Workflow Coordination & Process Improvement
ADDITIONAL STRENGTHS
- Strong understanding of both clinical workflows and administrative operations
- Proven ability to manage multiple priorities in high-pressure environments
- Excellent interpersonal skills with patients, families, and healthcare teams
- Committed to improving efficiency and patient experience within healthcare systems
Custom
References furnished upon request
Timeline
Licensed Practical Nurse (LPN), Supervisor
LEXX Homecare Agency
04.2024 - 04.2025Read More
Licensed Practical Nurse (LPN)
Georgia Regional Hospital
03.2010 - 10.2013Read More
Licensed Practical Nurse (LPN), Lead
Atlanta Metro Treatment Center
06.2001 - 12.2002Read More
Licensed Practical Nurse (LPN)
Pompano Treatment Center
01.1997 - 01.2001Read More
Registrar, Emergency Room / Outpatient Services
Memorial Regional Hospital
04.1990 - 03.1998Read More
Atlantic Vocational School
from Practical Nursing
Read More