Heather Khollman
Escanaba,MI
Summary
Lead Shipping Specialist at Engineered Machined Products with expertise in logistics management and a proven track record of reducing customer complaints through quality control measures. Recognized for exceptional attention to detail and effective communication skills, streamlining shipping processes to enhance operational efficiency and ensure compliance with regulations.
Overview
22
22
years of professional experience
Work History
Lead Shipping Specialist
Engineered Machined Products Inc.
Escanaba, MI
03.2023 - Current
- Coordinated shipment schedules to optimize delivery timelines and reduce delays.
- Reviewed shipping documentation for accuracy, ensuring compliance with regulatory requirements.
- Assisted in inventory management by tracking shipments and updating records promptly.
- Collaborated with logistics teams to streamline shipping processes and enhance operational efficiency.
- Trained new team members on shipping procedures and safety protocols, fostering a collaborative environment.
- Reduced customer complaints related to shipping by implementing quality control checks prior to dispatch.
- Streamlined order processing workflows, enabling faster turnaround times from order placement to dispatch.
Production Worker
Engineered Machined Products Inc.
Escanaba, MI
07.2022 - 03.2023
- Operated machinery and tools to assemble components efficiently.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Conducted quality inspections to ensure product standards were met consistently.
- Monitored inventory levels and reported shortages to management promptly.
- Followed safety regulations diligently, contributing to a zero-incident workplace culture.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Office Manager
Bay Area Pool & Spa
11.2021 - 07.2022
- Managed daily office operations, ensuring efficiency and organization across departments.
- Coordinated scheduling and appointments for staff, optimizing time management and resources.
- Oversaw inventory management, maintaining stock levels of office supplies and equipment.
- Implemented filing systems, enhancing document retrieval processes and reducing clutter.
Bartender
Ernie's Irish Pub
Escanaba, MI
04.2018 - 11.2021
- Provided exceptional customer service, creating welcoming atmosphere for patrons.
- Mixed and served beverages accurately, ensuring quality and consistency.
- Maintained cleanliness and organization of bar area, enhancing efficiency during peak hours.
- Assisted in inventory management, tracking supplies and timely reordering of stock.
- Trained new bartenders on drink preparation techniques and customer interaction standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Master Sandwich Artist
Subway
Escanaba, MI
04.2004 - 06.2016
- Trained and mentored new team members on sandwich preparation techniques and customer service standards.
- Ensured adherence to food safety regulations and operational procedures for quality assurance.
- Streamlined sandwich assembly processes to enhance efficiency during peak hours.
- Collaborated with management to develop innovative menu items that increased customer engagement.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Led team meetings to discuss performance metrics, share best practices, and foster a collaborative environment.
- Implemented training programs that improved staff skills and enhanced overall team performance.
- Managed cash register operations accurately during peak hours while maintaining a friendly demeanor towards customers.
- Streamlined sandwich assembly process for increased speed and accuracy, ensuring timely service for customers.
- Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
- Trained new employees on sandwich preparation techniques and company policies, contributing to the overall success of the team.
Education
High School Diploma -
Escanaba High School
Escanaba, MISkills
- Package handling
- Warehouse operations
- Transportation planning
- Import and export regulations
- Shipping documentation
- Customs compliance
- Logistics management
- Freight forwarding
- Reverse logistics
- International shipping expertise
- Teamwork and cooperation
- Time management
- Self-motivated and independent
- Attention to detail
- Punctual and reliable
- Effective communication
- Verbal and written communication
- Certified forklift driver
- Organization and prioritization
- Shipment tracking
- Warehouse software systems
- Load planning
Timeline
Lead Shipping Specialist
Engineered Machined Products Inc.
03.2023 - Current
Production Worker
Engineered Machined Products Inc.
07.2022 - 03.2023
Office Manager
Bay Area Pool & Spa
11.2021 - 07.2022
Bartender
Ernie's Irish Pub
04.2018 - 11.2021
Master Sandwich Artist
Subway
04.2004 - 06.2016
High School Diploma -
Escanaba High School