Heather Kieon
Moultrie,GA
Summary
I have been nursing 24 years. I started out in a small rural hospital and got a lot of training. I also had home health based experience for over 10 years. Currently I work full time at SGMC Berrien ED My email is actually heatherkieon7@gmail.com. I was unable to edit the one listed
Overview
1
1
Certification
25
25
years of professional experience
Work History
Registered Nurse
SGMC Berrien
Nashville, GA
01.2025 - Current
- I have worked both in nursing home but currently work for hospice. I have training in coding as well as Medicaid and oasis training. I also worked Er for approximately 5 years in Adel Lakeland and hahira
Senior RN Case Managet
Pruitt Hospice of Valdosra
Valdosta, GA
10.2017 - 01.2025
- Led comprehensive patient assessments to develop individualized care plans for hospice patients.
- Coordinated interdisciplinary team meetings to ensure holistic patient care and effective communication among caregivers.
- Mentored junior nursing staff, enhancing their clinical skills and promoting best practices in palliative care.
- Implemented pain management protocols, improving patient comfort and quality of life during end-of-life care.
- Developed educational materials for families, aiding in understanding of hospice services and bereavement support.
- Monitored compliance with regulatory standards, ensuring safety and quality in patient care delivery.
- Facilitated training sessions on advanced symptom management techniques for nursing staff and volunteers.
- Evaluated patient outcomes regularly, driving continuous improvement in hospice service delivery and satisfaction rates.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced patient care by implementing evidence-based practices and protocols in daily nursing tasks.
- Championed patient safety initiatives by participating in regular safety huddles, audits, and training sessions.
- Identified opportunities for cost savings and efficiency improvements within the unit, leading to increased hospital profitability.
- Collaborated with interdisciplinary healthcare teams to optimize patient treatment plans and outcomes.
- Coordinated discharge planning efforts with case managers, social workers, and other professionals to ensure smooth transitions for patients leaving the facility.
- Implemented infection control measures that significantly reduced the spread of infectious diseases within the unit.
- Participated in quality improvement initiatives to continually enhance the level of care provided at the facility.
- Reduced medication errors by regularly reviewing prescriptions and ensuring accurate administration.
- Maintained accurate documentation of all patient interactions, upholding privacy regulations while ensuring seamless continuity of care.
- Educated patients on disease management strategies, empowering them to take control of their own health.
- Developed strong relationships with patients'' families through open communication channels and regular updates on progress made during treatments or procedures.
- Contributed to hospital accreditation success by adhering to strict regulatory guidelines in all aspects of patient care.
- Provided compassionate end-of-life care for terminally ill patients, facilitating comfort and dignity during their final stages.
- Mentored junior nurses on best practices, contributing to the development of a highly skilled nursing team.
- Served as a key liaison between patients, families, and physicians, ensuring timely communication of important information.
- Conducted thorough assessments for each patient upon admission, identifying potential risks or complications early on.
- Improved patient health outcomes by developing individualized care plans tailored to their specific needs.
- Streamlined patient admission and discharge processes, reducing wait times and improving overall satisfaction.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Investigated and resolved issues affecting hospital operations and patient care.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Developed and implemented individualized care plans for patients, ensuring alignment with hospice guidelines.
- Coordinated interdisciplinary team meetings to discuss patient progress and adjust care strategies accordingly.
- Monitored patient needs and preferences, facilitating communication between families and medical staff.
- Provided emotional support to patients and families, enhancing overall quality of life during end-of-life care.
- Trained and mentored new case managers on best practices for patient assessment and documentation processes.
- Streamlined case management workflows, improving efficiency in service delivery across multiple cases.
- Analyzed patient data to identify trends, informing proactive adjustments in care approaches for optimal outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Led initiatives to enhance community outreach programs, promoting awareness of hospice services available to families in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Reduced client wait times for service access by optimizing internal referral processes.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Developed resource directory for clients, simplifying their search for essential services.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Secured funding for special projects through grant writing, expanding resources available to clients.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Increased client satisfaction through diligent follow-up and personalized support.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with key stakeholders.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Developed and implemented training programs for staff.
- Analyzed trends and data to inform decision-making and program development.
- Implemented strategies to increase public awareness of social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Clinical Coordinator
Pediatria Healthcare for Kids
Valdosta, GA
08.2015 - 07.2017
- Coordinated patient care plans to enhance treatment effectiveness and ensure continuity of care.
- Managed scheduling for clinical staff, optimizing resource allocation and improving workflow efficiency.
- Collaborated with multidisciplinary teams to develop and implement best practices in pediatric healthcare delivery.
- Oversaw quality assurance processes, ensuring compliance with healthcare standards and regulations.
- Trained new staff on clinic protocols, fostering a supportive environment for professional development.
- Analyzed patient feedback to identify areas for service improvement, enhancing overall patient satisfaction.
- Facilitated communication between families and healthcare providers to address concerns and promote understanding of treatment options.
- Developed educational materials for families, increasing awareness of pediatric health issues and available resources.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Developed partnerships with local healthcare providers to ensure continuum of care for patients, enhancing community health integration.
- Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.
- Negotiated with suppliers to reduce costs of medical supplies without compromising quality, optimizing budget allocation.
- Initiated program for patient education on chronic disease management, empowering patients to take active role in their health.
- Led task force to address emergency preparedness, enhancing clinic's response capability to health crises.
- Implemented patient tracking system to monitor treatment progress, facilitating timely adjustments to care plans.
- Developed feedback system for patients and staff to voice concerns and suggestions, fostering culture of continuous improvement.
- Coordinated multidisciplinary team meetings to streamline patient treatment plans, improving communication and treatment outcomes.
- Improved operational efficiency by redesigning patient flow through clinic, reducing wait times and increasing patient satisfaction.
- Coordinated continuing education opportunities for clinical staff, keeping team updated with latest healthcare practices.
- Streamlined clinical operations, resulting in more efficient use of resources and better patient care.
- Reduced medication errors by overseeing adoption of new medication management system, ensuring patient safety.
- Streamlined patient discharge process, ensuring patients received appropriate follow-up resources and reducing readmission rates.
- Facilitated community health fairs to increase awareness and access to preventive care services, strengthening community relations.
- Enhanced patient care quality by developing and implementing comprehensive training programs for new staff.
- Enhanced patient care with introduction of telehealth services, expanding access to care for remote patients.
- Implemented wellness program for staff, promoting work-life balance and reducing burnout.
- Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
- Enhanced team performance by conducting regular performance reviews and providing targeted feedback and training.
- Led transition to electronic health records, significantly reducing paperwork and increasing efficiency in patient information management.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Successfully negotiated client contract renewals to create increased revenue.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of Number physicians, nurses, and support staff.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
Clinical Coordinator RN
PSA Healthcare
Macon, GA
01.2009 - 08.2010
- Coordinated patient care plans and ensured adherence to clinical protocols.
- Managed scheduling of nursing staff to optimize patient coverage and resource allocation.
- Developed training materials for new nursing staff to enhance onboarding efficiency.
- Implemented quality assurance measures that improved patient outcomes and satisfaction rates.
- Collaborated with multidisciplinary teams to address complex patient needs effectively.
- Streamlined communication between healthcare providers and families to facilitate care coordination.
- Led process improvement initiatives that enhanced operational workflows within the department.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Coordinated seamless transitions between healthcare settings by collaborating closely with case managers and other care providers.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Developed educational materials and presentations for both internal staff members and community outreach programs related to healthcare topics.
- Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Managed clinical projects from inception to completion, ensuring that goals were met within budget constraints and timeframes.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Improved patient outcomes with thorough assessments, individualized care plans, and timely interventions.
- Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support.
- Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of Number physicians, nurses, and support staff.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
RN Supervisor
Memorial Hospital of Adel
Adel, GA
06.2001 - 08.2003
- Supervised nursing staff, ensuring adherence to best practices and hospital protocols.
- Coordinated patient care plans, optimizing workflows for improved patient outcomes.
- Mentored junior nurses, fostering professional development and enhancing team performance.
- Implemented quality improvement initiatives, elevating standards of care across departments.
- Conducted performance evaluations, providing constructive feedback to enhance nursing practices.
- Collaborated with interdisciplinary teams, streamlining communication for efficient patient management.
- Managed staffing schedules, ensuring adequate coverage and minimizing disruptions in care delivery.
- Analyzed incident reports to identify trends and develop preventive measures for patient safety.
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Demonstrated commitment to ongoing professional development by attending relevant conferences, workshops, and training sessions to stay current on the latest trends and best practices within nursing supervision.
- Promoted a culture of continuous improvement within the nursing department by regularly soliciting feedback from staff members and incorporating suggestions into practice when appropriate.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Led quality improvement projects aimed at enhancing overall patient outcomes within the department through close collaboration with multidisciplinary teams.
- Reduced medication errors by providing thorough training and supervision to nursing staff.
- Developed effective care plans tailored to individual patient needs, ensuring comprehensive treatment approaches.
- Successfully managed resources within budget constraints while maintaining high-quality care standards for all patients served in the unit.
- Facilitated smooth transitions of care for patients between departments or facilities by maintaining clear communication channels with all stakeholders involved.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Maintained regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Successfully negotiated client contract renewals to create increased revenue.
Education
Associate Degree in Nursing - Nursing
South Georgia State College
Douglas, GA06.2001
Skills
Management of other employees
Home health agency experience
Medical-surgical
Nursing policy compliance
Computer literacy
Hospital Experience
Supervising Experience
Typing
Problem management
Vital signs
Computer operation
Clinical assessment documentation
Patient interaction
Staff training
Acute pain management
Patient treatment
Body mechanics
Infection Control Training
Tube Feeding
Computer skills
Phone etiquette
Discharge planning
EMR systems
Customer service
Healthcare infection prevention and control expertise
Vaccination administration
Databases
Patient Care
Clinical counseling
Laboratory procedures
Acute care
Medical coding
Training delivery
Emergency room experience
Aseptic technique
Care plan development
Experience with children
Clinical documentation
Customer relationship building
Home health
Microsoft Word
Charge experience
MDS
Leadership
Hospice Care
Employee Orientation
Marketing
Maintaining patient confidentiality
Executive experience in a nursing home
Sanitation
Patient safety
Working with medicaid
Medical Billing
Vital sign assessment
End-of-life care
ICD-9
Training & development
Phone communication
Inpatient
Senior leadership
Organizational skills
Nursing
Medication Administration
Working autonomously
Working with people with developmental disabilities
Electronic health records (EHR) management
EMR Systems
Home Care
Wound care
Emergency medicine
Managed Care
Basic math
Catheterization
Time management
Experience Administering Injections
Skilled nursing facility experience
Document management systems
Long term care
One-on-one patient counseling
Laboratory experience
Patient monitoring
Change management
Supervising experience
Home & community care
Triage
Nurse Management
State healthcare regulations
Oasis training
Interpersonal communication
Quantitative analysis
ICD-10
Case management
Surgery
IV insertion
Medical Coding
Labeling
Home visits (communication methods)
Pediatrics
RN experience
Communication skills
Director of nurses
Patient transport
Interviewing
Collecting samples for laboratory testing
Long-term care regulations
Venipuncture
Team management
Management
Vital Signs
Good people skills ml
Technical Proficiency
Ventilator management
Post-acute care experience
DRG
Geriatrics
Medical terminology
Implementation of OSHA safety standards
Medicare
Homecare Homebase
Direct patient care
Working with geriatric patients
Hospice & palliative medicine
Working with people with disabilities
Microsoft Outlook
Care plans
Pain management
IV infusion
Regulatory compliance
Memory care unit experience
Certification
- RN License
- BLS Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Registered Nurse
SGMC Berrien
01.2025 - Current
Senior RN Case Managet
Pruitt Hospice of Valdosra
10.2017 - 01.2025
Clinical Coordinator
Pediatria Healthcare for Kids
08.2015 - 07.2017
Clinical Coordinator RN
PSA Healthcare
01.2009 - 08.2010
RN Supervisor
Memorial Hospital of Adel
06.2001 - 08.2003
Associate Degree in Nursing - Nursing
South Georgia State College