Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

HEATHER KIMMEL

North Port,FL

Summary

Visionary leader with proven track record in steering project teams toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.

Overview

18
18
years of professional experience

Work History

President

Hart Strong Enterprise
Crestwood, KY
07.2022 - Current
  • Build and maintain client relationships
  • Develop individualized client healing plans, goals, and coping strategies
  • Coach/counsel clients according to healing plans
  • Build trust and resilience
  • Create, maintain, and communicate company and mental health safety policies
  • Develop educational resources and courses surrounding relational trauma
  • Teach boundary building
  • Plan, schedule, and lead monthly groups
  • Guest speak at various non-profits and recovery centers
  • Create, manage, and maintain company website
  • Create partnership and business growth strategies with outside organizations
  • Marketing and communications
  • Design, execute, and maintain automated business workflows
  • Create and manage operations budget
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Created a marketing plan to increase awareness of the organization's activities in the community.
  • Implemented new technologies to streamline organizational processes when needed.
  • Drove revenue by cultivating successful client relations.
  • Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.

Senior Implementation Professional

HUMANA INC
Louisville, KY
12.2017 - 07.2022
  • Hired as an implementation professional tasked with creating, managing, maintaining and ownership of HR test strategy of Workday implementation
  • Partnered with Deliotte vendor solution team to create and execute testing and go-live/cutover plan
  • Lead multiple cross functional Workday workstream teams through requirements exercises, test planning strategies to ensure seamless implementation execution
  • Responsible for ensuring timelines, deliverables, and quality outcomes were achieved
  • Created and distributed executive and team level project metrics
  • Escalated, communicated, and removed impediments related to requirement uncertainty and test blocking issues
  • Created, implemented and managed post go-live change management process of Workday application
  • Acted as scrum master and release manager of Workday changes (managing team of ~12)
  • Test/implementation manager of ServiceNow platform
  • Reviewed business and IT stories required for ServiceNow implementation to ensure adequate test cases, test data, and strategy for SIT, UAT, and Go-Live check out
  • Managed team of 20 + testers to ensure all test cases executed timely and defects were logged, tracked, assigned, and closed within the test timelines
  • Created qTest (test management system) training material presentation and hosted mandatory hands on learning sessions to ensure all testers within various organizations were equipped to fully execute test strategy
  • Present and distribute project status updates on both team and executive level to communicate key milestones met, project impediments, and dependencies
  • Managed project timelines to ensure on-time and within-budget delivery of technology solutions.
  • Liaised between clients and technical teams to ensure clear communication of project objectives and requirements.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Analyzed data and feedback to recommend software enhancements and upgrades.
  • Streamlined implementation processes to increase efficiency and reduce project delivery times.
  • Prepared presentations, proposals and reports for internal and external stakeholders.
  • Assisted in the development of proposals and presentations for potential implementation projects.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Conducted user training sessions to ensure proper utilization of new software systems.
  • Collaborated with other departments such as sales, marketing, engineering. to ensure successful completion of projects.
  • Managed stakeholder expectations through regular status updates and reports.
  • Created comprehensive documentation regarding the implementation process, system configuration and user setup information.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Collected, analyzed and reported on data for use in operational planning.
  • Ensured compliance with industry standards and regulations throughout the implementation process.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.

Consultant

HUMANA INC
Louisville, KY
06.2015 - 12.2017
  • Develop and implement project development strategy
  • Created product roadmap and corresponding features, epics, and user stories
  • Define and prioritize business requirements, features, and epics related to Pharmacy web applications
  • Created backlog and product related dashboards using Azure DevOps application for real-time project visibility
  • Guided individual and cross functional development teams to ensure development efforts matched the product vision, requirements, and roadmap timelines
  • Led successful implementation of yearly drug pricing rule changes in addition to building new backend logic to accommodate 2018 Medicare Open Enrollment Drug Pricing Tool
  • Consult with Medicaid, Medicare, and Commercial partners to ensure Pharmacy web applications are in compliance with government and state guidelines
  • Liaison between Argus (Humana PBM) and Humana Pharmacy to provide planning and test strategies for impacted web teams
  • Lead and execute test strategies associated to product releases
  • Provide test cases and corresponding data to Automation team to ensure continuous regression testing for new functionality/applications to reduce resource effort
  • Provide support to market directors by implementing timely corrections of compliance related issues
  • Provide metrics and reporting related to project progress, goals, project health, roadblocks, and team success

Business Consultant (Product Owner)

HUMANA INC
Louisville, KY
02.2014 - 06.2015
  • Define and prioritize business requirements related to HEDIS data extracts
  • Query Enterprise Data Warehouse to determine business rules that will best achieve favorable administrative scores
  • Review National Committee for Quality Assurance (NCQA) guidelines to ensure extract code is up to date
  • Create auditor documentation to explain how we configure business logic to extract the data from Enterprise Data Warehouse to report HEDIS related member data
  • Create training materials for operational process changes
  • Manage stakeholder expectations and provide alternative solutions for unforeseen/unplanned issues
  • Provide coaching related to SDLC best practices specific to agile scrum methodologies
  • Write, review, and approve test plans
  • Manage and report UAT defect status and how it relates to project health
  • Improve and document new business processes to help encourage lean work habits and reduce waste
  • Write and review SIT and UAT test cases
  • Present/demonstrate completed work to ensure requirement accuracy

Technical Business Consultant (Scrum Master)

HUMANA INC
Louisville, KY
01.2013 - 02.2014
  • Managed and led a web development team of 12 to ensure committed goals were delivered
  • Led and facilitated scrum ceremonies (release planning, sprint planning, daily standup)
  • Documented and distributed ceremony discussions and commitments pertaining to team assumptions, known impediments, and team confidence level
  • Suggested and implemented mitigation plans as well as business partner expectations
  • Removed technical impediments and provided support as necessary to enable team to be successful

Technical Business Analyst (Product Owner)

HUMANA INC
Louisville, KY
09.2011 - 01.2013
  • Defined and prioritized business requirements for agile scrum team
  • Prioritized features to ensure maximum business value was achieved
  • Approved and provided consultation to project requirements to ensure product quality
  • Tracked and reported team metrics and overall project status to key business stakeholders
  • Managed project expectations according to team’s experience, workload, and impediments
  • Reviewed SIT and UAT test cases to assist with questions and to ensure business goals were tested according to the business need
  • Presented/demonstrated the finished product to ensure stakeholder satisfaction

Customer Care Analyst

HUMANA INC
Louisville, KY
01.2008 - 09.2011
  • Responsible for building and maintaining commercial group relationships
  • Attended various group benefit fairs to promote Humana spending accounts to new and existing customers
  • Provided production support and best practice education
  • Worked with IT to install and test customer driven system enhancements
  • Analyzed data reports to ensure products are working as designed and documented user deficiencies

Customer Service Specialist

HUMANA INC
Louisville, KY
10.2006 - 01.2008
  • Provided customer level support as it pertained to education, facilitation of claims processing and substantiation
  • Analyzed and resolved reoccurring systematic issues
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Science - Ayurvedic Medicine

Maharishi International University
Fairfield
12-2026

Certificate of Trauma Recovery Coaching - Mental Health

International Association of Trauma Recovery Coaching
09.2023

Certification of Database Design and Management -

Ivy Tech Community College
12.2014

Skills

  • Tactical implementation
  • Risk mitigation
  • Remote team management
  • Staff training
  • Scope management
  • Business analysis
  • Software testing
  • Project scheduling
  • Requirements gathering
  • Cross-functional team leadership
  • Product metrics tracking
  • Product roadmapping
  • Release planning
  • Strategic visioning
  • Customer empathy
  • Product lifecycle management
  • Product backlog management
  • Process implementation
  • Influencing skills
  • Change management
  • Coaching and mentoring
  • Meeting facilitation
  • Remote presenting
  • Schedule and calendar management
  • Decision-making
  • Schedule coordination
  • Email correspondence

Accomplishments

  • Published Author (2022): Finding Your Power Through Trauma: The 9-Step Guide To Healing From Toxic or Abusive Relationships.

Timeline

President

Hart Strong Enterprise
07.2022 - Current

Senior Implementation Professional

HUMANA INC
12.2017 - 07.2022

Consultant

HUMANA INC
06.2015 - 12.2017

Business Consultant (Product Owner)

HUMANA INC
02.2014 - 06.2015

Technical Business Consultant (Scrum Master)

HUMANA INC
01.2013 - 02.2014

Technical Business Analyst (Product Owner)

HUMANA INC
09.2011 - 01.2013

Customer Care Analyst

HUMANA INC
01.2008 - 09.2011

Customer Service Specialist

HUMANA INC
10.2006 - 01.2008

Bachelor of Science - Ayurvedic Medicine

Maharishi International University

Certificate of Trauma Recovery Coaching - Mental Health

International Association of Trauma Recovery Coaching

Certification of Database Design and Management -

Ivy Tech Community College

Similar Profiles

CREATE PROFILE
HEATHER KIMMEL