HEATHER KIMMEL
Decatur
Summary
Dedicated and results-oriented with extensive experience in public health management and administration. Proven track record of implementing effective policies and procedures to optimize operations and enhance community health outcomes. Seeking to leverage my expertise in strategic planning, team leadership, and program development to contribute to the success of your agency.
Overview
15
15
years of professional experience
Work History
Eligibility and Benefits Specialist
State of Iowa – Department of Health and Human Services
10.2024 - Current
- Evaluate applicants for public assistance programs such as Medicaid, SNAP, and FIP, ensuring eligibility determinations are accurate and timely.
- Interpret and apply complex policies and procedures in accordance with state and federal regulations.
- Conduct interviews, collect documentation, and input data to process new applications, renewals, and changes in circumstances.
- Provide clear and compassionate guidance to clients regarding benefits, rights, and available services.
- Collaborate with team members, supervisors, and community agencies to ensure coordinated and efficient service delivery.
- Maintain detailed and confidential case records while meeting strict performance and accuracy standards.
- Utilize Iowa’s eligibility systems and databases to complete case actions and resolve discrepancies.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Assistant Administrator
Decatur County Public Health
01.2018 - 05.2025
- Collaborate with the Administrator to develop and implement strategic plans to address public health needs within the community.
- Oversee the day-to-day operations of the agency, ensuring compliance with local, state and federal regulations.
- Manage a team of five staff members, providing leadership, guidance and support to achieve departmental goals.
- Develop and maintain partnerships with community organizations, healthcare providers, and government agencies to enhance service delivery and promote public health initiatives.
- Lead the planning, implementation, and evaluation of public health programs and initiatives such as immunization campaigns, disease prevention efforts, and health education workshops.
- Prepare and manage the department budget of $500,000, allocating resources efficiently and effectively to support programmatic activities.
- Analyze data and trends to identify emerging health issues and inform decision-making processes.
- Represent the agency at meetings, conferences and public forums.
- Process health insurance claims, ensuring accuracy and compliance with insurance policies and procedures.
- Provide resources and referrals for community members seeking access to healthcare services, social support programs, and other essential resources.
Market Manager
Hy-Vee
01.2010 - 01.2018
- Successfully managed the daily operations of the store, including staffing, scheduling, inventory management, and customer service.
- Implemented effective merchandising strategies to drive sales and enhance the overall shopping experience for customers.
- Collaborated with cross-functional teams to identify opportunities for process improvement, cost reduction and revenue growth.
- Fostered positive relationships with customers, vendors and other stakeholders to promote community engagement.
- Assisted with expense management, identifying opportunities for cost savings.
- Conducted training sessions for new hires.
- Provided support and guidance to associates, resolving customer issues and ensuring a positive shopping experience.
Education
Upper Iowa University
01.2009
High School Diploma - undefined
Winterset High School
Winterset, IowaSkills
- Communication and Interpersonal Skills
- Community Engagement and Partnership Building
- Team Leadership and Staff Development
- Budget Management and Fiscal Planning
- Human Resources
- Problem-Solving and Decision-making
- Detail Oriented
- Dependable
- Organized
- Tech Savvy
- Benefits explanation
- Verbal and written communication
Timeline
Eligibility and Benefits Specialist
State of Iowa – Department of Health and Human Services
10.2024 - Current
Assistant Administrator
Decatur County Public Health
01.2018 - 05.2025
Market Manager
Hy-Vee
01.2010 - 01.2018
High School Diploma - undefined
Winterset High School
Upper Iowa University
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