Heather Kingston
San Antonio,TX
Summary
Adaptable and detail-oriented professional with a track record in customer service and operational management. Skilled in communication and multitasking, focused on enhancing customer satisfaction and ensuring seamless operations.
Overview
19
19
years of professional experience
Work History
Uber Driver
Uber
San Antonio, TX
03.2016 - Current
- Delivered exceptional customer service by maintaining a friendly and professional demeanor during rides.
- Navigated efficiently through city routes utilizing GPS technology to optimize travel time.
- Managed vehicle maintenance, ensuring cleanliness and operational readiness for safe transportation.
- Adapted quickly to changing traffic patterns and passenger needs, enhancing overall ride experience.
- Implemented safety protocols consistently, prioritizing passenger well-being during each journey.
- Communicated with passengers regarding estimated time of arrival.
- Responded with ease to sudden changes in routes and schedules.
- Delivered passengers to destinations safely and on time.
- Assisted passengers with loading/unloading luggage, providing additional support when needed.
Floral Department Assistant Manager
HEB Grocery Store
San Antonio, TX
08.2007 - 09.2011
- Managed floral inventory, ensuring freshness and availability for customer needs.
- Developed seasonal displays, enhancing visual merchandising and customer engagement.
- Oversaw daily operations, ensuring adherence to safety and compliance regulations.
- Ensured visual consistency across all displays within the department by adhering to company branding standards.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
- Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
- Inventoried plants and flower care supplies and ordered more.
Education
Associate of Applied Science - Radiology Technician
St. Philip's College
San Antonio, TXHigh School Diploma -
John Marshall High School
San Antonio, TXSkills
- Customer service
- Problem-solving
- Attention to detail
- Efficiency and time management
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Problem resolution
- Fluent in english
- Self motivation
- Professionalism
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working
Timeline
Uber Driver
Uber
03.2016 - Current
Floral Department Assistant Manager
HEB Grocery Store
08.2007 - 09.2011
Associate of Applied Science - Radiology Technician
St. Philip's College
High School Diploma -
John Marshall High School