Heather Kinney
Wakefield,RI
Summary
Dynamic Assistant Manager with proven expertise in customer service and staff supervision, honed at Newport Creamery. Excelled in fostering team leadership and enhancing customer satisfaction, significantly reducing cash discrepancies. Skilled in conflict resolution and retail operations, adept at driving performance and quality.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Newport Creamery
08.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Burger King
08.2016 - 05.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Dunking Donuts
02.2019 - 03.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted performance evaluations and provided constructive feedback to employees.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Enhanced team productivity by streamlining operational processes.
- Implemented staff training programs to elevate service standards and knowledge.
Education
High School Diploma - General Studies
Cranston East High School
Cranston, RI06.1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
Timeline
Assistant Manager
Newport Creamery
08.2022 - 01.2023
Assistant Manager
Dunking Donuts
02.2019 - 03.2022
Assistant Manager
Burger King
08.2016 - 05.2022
High School Diploma - General Studies
Cranston East High School
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