Heather Kleiber
Linden,MI
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Linden Community Schools
Linden, MI
10.2020 - 01.2023
- Helped implement behavior management strategies for individual students.
- Attended professional development workshops related to job responsibilities.
- Supervised small groups of students during instruction time.
- Provided guidance to students in the classroom setting.
- Collaborated with special education staff to develop Individualized Education Plans.
Waitress
Buffalo Wild Wings
Fenton, MI
06.2016 - 08.2020
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Assisted in seating guests at tables or booths.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Processed payments accurately using cash registers or POS systems.
Medical Assitant
Arthritis Institute of Michigan
Brighton, MI
05.2012 - 04.2015
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
Medical Assistant
IHA
Pinckney, MI
01.2007 - 04.2011
- Collected samples from patients for laboratory testing purposes.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Certificate - Phlebotomy
Mott Community College
Flint MI02-2025
Certificate - Medical Assistant
Ross Medical Education Center
Brighton, MI08-2006
Skills
- Patient care
- Medical terminology
- Vital signs monitoring
- Phlebotomy techniques
- Health education
- Calm and patient demeanor
- Elementary education
- Reading intervention
Timeline
Paraprofessional
Linden Community Schools
10.2020 - 01.2023
Waitress
Buffalo Wild Wings
06.2016 - 08.2020
Medical Assitant
Arthritis Institute of Michigan
05.2012 - 04.2015
Medical Assistant
IHA
01.2007 - 04.2011
Certificate - Phlebotomy
Mott Community College
Certificate - Medical Assistant
Ross Medical Education Center
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