Heather Klinge
Hudson,FL
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
11
11
years of professional experience
Work History
Lead Server / Manager
Sams Beach Bar
Hudson, FL
07.2020 - Current
Open the doors for the employees five days a week.
Count all the money every morning. Make sure we are staffed for business.
Write checks and check in all deliveries.
Serve tables and manage the front of the house at the same time.
Multitasking and making sure to meet customers' needs.
Making change throughout the shift for employees,
Handle any customer complaints and calls
Cut the floor, and make sure all the drawers are even at the end of the shift.
Make sure the restaurant is neat and clean throughout the shift, and before coworkers leave.
Chilis
Brinker
Odessa, FL
09.2013 - 07.2020
Server, Bartender, Togo
Greeted the door.
Ran the whole place with one other person.
Made sure to keep a clean environment.
Made sure to deliver great customer service.
Multitasked between bar, serving, and curbside to go.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Buckeye High School
Medina, OH06-1998
Skills
- Problem-Solving
- Wine Pairings
- Buffet setup and takedown
- Flexible Schedule
- Conflict Management
- Bill computation
- High-volume dining
- Guest Relations
- Upselling techniques
- Accurate money handling
- Order Taking and Processing
- Team Leadership
- Table setting arrangements
- Heavy Lifting
- Safe Food Handling
- Bar terminology
- ServSafe Certification
- Cash Handling
- Attention to Detail
- Front-of-house display creation
Timeline
Lead Server / Manager
Sams Beach Bar
07.2020 - Current
Chilis
Brinker
09.2013 - 07.2020
High School Diploma -
Buckeye High School
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