Heather Klins

• Review Maintenance contract details to insure all documents are true and correct, includes insuring all documents are signed by both parties.
• Work daily in SAP creating Assets to drive information about the customers product to the Service team using the Service Now System.
• Set up various types of Maintenance and Warranty contracts using Citrix (SL) business Software, changing to SAP, Service Now & Sales Force in the last 5 years.
• Generate invoices for monthly, quarterly and annual Maintenance contracts.
• Export information from Excel to SAP, Service Now, Sales Force & previously Citrix (SL).
• Work in Citrix Dynamics (SL), Focus - Clarify (CRM6), PeopleSoft Financials, Microsoft Word, Excel, Outlook and utilize the Adobe Acrobat Pro software. Moved to SAP, Service Now & Sales Force in the last 5 years.
• Track Maintenance Contracts business revenue and costs with Citrix (SL), SAP, Service Now & Sales Force, diligently reconciling accounts to maintain high accuracy.
• Compile billing, revenue and cost reports outlining information for profitability of contracts.
• Apply proper codes to vendor invoices and file, to keep records organized and easily searchable using SAP business software.
• Review and create budgets for projects and labor contracts.
• Involved in meetings using Webex & Microsoft Teams.
• Enter figures using 10-key calculator to compute data quickly.
• Trusted key holder.
• Ship product using UPS

• Received Purchase Orders
• Printed Checks to Vendors and various services provided to the company
• Looked over Medical/Dental information, submitted information as necessary
• Worked in Microsoft Word, Publisher, Excel and Outlook
• Posted receipts to appropriate general ledger accounts
• Reviewed all expense reports for accuracy and proper expense disclosure
• Coded and entered at least 35 invoices each day into the Business Works system
• Printed reports for monthly closing
• Monthly Closing
• Answered multi line phone
• Trusted Key Holder
• Created Manual in Pagemaker 7
• Created Brochure in Publisher
• Created truck sale documents for folders
• Handled the truck delivery paperwork
• Shipped documents via FedEx
• Helped with border crossing paperwork 
• Handled Truck received paperwork

• Answered multiple calls per day by addressing customer inquires, solving problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as a key holder, responsibly opened and closed the store.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Recommended, selected and assisted in locating and obtaining out of stock product based on customer requests. 
• Answered product questions and with up to date knowledge of sales and store promotions.
• Restocked inventory everyday.
• Monitored cash drawers in multiple checkout stations. 
• Organized store merchandise to promote  a visually appealing environment.
• Routinely answered questions from customers.
• Learned, referenced and applied product knowledge information.
• Participated in classes to get a better education of the newest products. 
• Dispatched 2 drivers 
• Pulled the stock for delivery.