My BFF Natas Copus my Laberdane
Hi, I’m
Heather Kloucek
Laborer Local 620
Sioux City,IA
Summary
Organized and friendly Restaurant Team Member with excellent organizational skills and twenty plus years of experience in customer service, sales, inventory, stocking, cleaning and maintaining store compliance. Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Authorized to work in the US for any employer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
years of professional experience
1
Certification
Work History
Hayes Mechanical & Engineering
Laborer
10.2023 - 01.2024
Job overview
- My duties and responsibilities of a laborer were all geared toward maintaining a clean, safe and efficient shut down site while also supporting the overall project
- The list of duties and responsibilities that I would have on any given day may include the following:
- I worked closely with a team of Laborers and divided up tasks to complete by set deadlines
- My job is to review blueprints, take measurements and use tools like shovels, concrete mixers or nail guns to carry out specific jobs
- I was also be responsible for directing traffic as well as driving the contracted employees to location via a school bus.
- Out of 352 contracted employees that MidAmerica had with Hayes Mechanical I was the only one that stayed on for more then a month and a half longer then any of the others that were contracted to come in and work
- They also both MidAmerica and Hayes Mechanical want me to come back when their shut down happens at their Port Neal Plant.
FBG Service Corporation
Supervisor/Floater
03.2022 - 09.2023
Job overview
- My duties as the Supervisor at Security National Bank were to overlook a crew of between 4-5 people and delegate each person's responsibilities for that evening/week as well as make sure it all got completed correctly and up to my very high standards
- I was also in charge of the supply order through the bank as far as the paper goods go, and through FBG as far as the chemicals and other necessary tools that we would need to preform our duties
- At the end of the night/shift I was in charge of doing a thorough walk through the entire building, all 6 floors to make sure that one the work was completed as well as shutting off all the lights that needed to be turned off
- When I was all finished I needed to set the bank alarm.
- Now, as far as my Floater Position that I hold as well that included going to specific businesses if need be if either a co-worker called in sick or couldn't make it all the way to just if the client needed something extra done
- The Businesses that I'm a Floater for include Mid America , (5 Buildings in Sioux City, 2 Buildings in LeMars, as well as one in Climbing Hill and one in Norfolk NE) Fresenius Kidney Care Dialysis Center in LeMars, Riverhills Surgical Center in South Sioux City, NE, Prince Manufacturing Corporation(Hydraulics) two buildings in South Sioux City, NE, and three buildings in North Sioux City, SD, and lastly Unity Point in Riverside I cleaned this Medical building Monday-Friday as a permanent spot
- Now also I would help do floors from time to time as far as the stripping, waxing, and also use the Extractor on carpeted areas in the building.
Wells Blue Bunny Ice Cream
BTW 5 Production
11.2021 - 03.2022
Job overview
- Perform the various ice cream production process
- Equipment setup and flavor changeovers.
- Operate as a business unit and understand quality, cost, downtime, safety and efficiency.
- Perform preventative maintenance and CIP as part of the standard process.
- Use the automated computer systems to manage the quality, efficiency and downtime in the process.
- Troubleshoot and fix equipment and quality related process problems.
- Maintain a clean and sanitized process area.
- Lead projects and document results.
- Participate fully on the team: listen, communicate, teach, share knowledge, give feedback, support other team members and be willing to work until the job is done.
- Consistently demonstrate safe work behaviors and actively support company safety goals.
- Manufacturing environment, individual will be expected to work on the manufacturing floor and be exposed to mechanical issues.
Sioux City Community School District
Building Technician
03.2020 - 08.2021
Job overview
- I worked up at North High School
- While school was in session I had a designated area that I kept clean as well as sanitized
- I also took care of the trash in my area
- During the summer months we basically stripped and waxed all the rooms and the carpeted
FBG Service Corporation
Floater custodian
03.2018 - 08.2020
Job overview
- I went around to different companies and did basic cleaning and removal of garbage
- These companies included Fresenius Kidney Care in Lemar, IA, MidAmerican all 4 building in Sioux City, IA and their 2 buildings in Lemars, IA, Riverhills Surgical Center in South Sioux City, NE, Prince Hydrologic 2 building in South Sioux City, NE, and 3 buildings in North Sioux City SD, Unity Point Riverside, IA, and Security National Bank in Downtown Sioux City, IA.
Mikes Saloon
Assistant Front of House Manager/Bartender/Sev
11.2014 - 05.2018
Job overview
- While working here i was in charge of basically every day to day operations
- From the opening and of the closing of the restaurant
- I waited tables as well as did the cooking a lot of the times because we didn't have a cook on payroll
- I did the daily, weekly, and the monthly reports, as well as the inventory
- I did the holiday decor and the cleaning of the entire building
- I was also in charge of the outside with planting of the flowers and the maintaining of them in the spring and the summer to the snow removal and appointing someone to do the removal of it
- I even was a dig groomer to the owner of the bar by giving his two Maltese dogs baths in the bathroom sink of the restaurant
- I was a extremely busy employee while employed here and on average I would work about 70-75 hours per week here up until the day where he sold the business to Craig the owner of One Eyed Jacks in the Marketplace where I was guaranteed the same position when he was all finished with the remodeling
- Ut its been under renovation ever since.
Singing Hills Animal Hospital
Veterinary Technician
02.2012 - 10.2014
Job overview
- I provided animal care by determining animal requirements.
- Conducted examinations and diagnostic procedures.
- Assisted during operations.
- Fed and cared for animals.
- Maintained supplies and equipment.
- Maintained records.
- Helped determine animal requirements by conducting examinations and interviews.
- Completed laboratory tests and studies and diagnostic imaging.
- Took vital signs and collected samples.
- I administered medications, drugs, and vaccines.
- Bandages and wraps wounds.
- Performs hydrotherapy and physical and inhalation therapies.
- Supported animal examinations by assembling required supplies and instruments.
- I would explain animal status to owners.
- Prepared surgery table instruments.
- Completed local/regional anesthesia.
- Placed catheters and obtained bloo samples as needed.
- Maintained sterile conditions.
- Obtained and verifies medications.
- Cleaned animal cages and equipment
- Maintained safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing operating areas, verifying shelf life of medications, and complying with legal regulations.
Luciano's Italian Restaurant
Front of House Manager
01.2008 - 01.2012
Job overview
- Managed the Reception, Telephone, Room Reservations, Catering and Cleaning over a large account.
- Delivered professional greeting of clients and visitors, to the highest standards
- Monitored, managed, and reviewed the Catering and Cleaning contracts
- Ensured the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front of house services.
- Implemented dynamic operational working procedures, to support the delivery of service excellence
- Developed strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implemented safe working practices to ensure safety of building occupiers and visitors
- Lead monthly management report meetings with the client and build strong relationships with key business leaders
Largo Outlet Mall
Activities Director
08.2006 - 03.2008
Job overview
- Establishing and maintaining relationships with vendors and venues
- Planning event details and aspects, including seating, dining and guests
- Creating reliable financial reports and collecting payments on time
- Remaining under budget with all costs
- Managing events and addressing potential problems that may arise
- Planning for potential scenarios that could impact the integrity of the event
- Maintaining a working knowledge of the complex needs of a wide variety of events
Largo Animal Hospital
Office Manager/Veterinary Technician
11.1998 - 06.2006
Job overview
- Financial reporting, including accounts receivable, income reconciliation, credit, accounts payable, inventory, budgeting, and setting fees
- Patient medical records oversight and management
- Client service, including client communication, education, interaction, grief protocol, patient, and staff comfort
- Community involvement, including participation in fundraising and charity events
- Veterinary practice managers are responsible for overseeing staff management and client relations
- They may also need to handle animals on occasion if sufficient staff is not available to assist the veterinarians
- Veterinary practice managers also must ensure that the clinic team provides quality care while generating adequate revenues to remain profitable.
The Great American Cookie Company
Shift Leader
07.1995 - 05.1998
Job overview
- I was contacted by Penny Skya and she asked me if I wanted to come back and work for them as a Shift Leader because she needed help from someone who was experienced in that business and help with the relocation of the store
- As the Shift Leader I was responsible for quite a few important duties
- Some of which were: planning shift schedule, work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations
- Every now and again I would also help coordinate production startups, shutdowns, and changeovers, as well as liaises with Human Resources for appropriate staffing levels
- One other of the major tasks of a Shift Leader was to make adjustments as necessary during shift to produce product within specifications.
The Great American Cookie Company
Sales Associate/Shift Leader
08.1991 - 05.1994
Job overview
- Oversee all aspects of daily operations including opening and closing the store.
- Serve guests and create an exciting experience.
- Operate a register and ensure accountability of money.
- Decorate cookies and cakes with a wide variety of templates.
- Ensure cleanliness of the store and all preparation areas.
- Adhere to all Great American Cookie standards.
- Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc
- Standards.
- Oversee all cash handling procedures in the store including making bank deposits.
- Prepare ingredients for baking and decorating.
- Operate an oven and bake ingredients within standard constraints.
- Ensures that all Company policies and procedures are followed.
- Other:
- Perform other duties as required by their manager.
- Ensure that everyone on the shift is following health and safety regulations.
- Be sure that people are using the equipment correctly.
- Ensure that all work is being done in a timely manner.
- Watch out for mistakes.
- Make sure that quality checks are being done.
- Give directions to workers when needed.
Hayes Mechanical Engineering Sergeant Bluff, IA
Laborer Foreman
04.2024 - 07.2024
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Improved team productivity by providing training and guidance on the latest tools, equipment, and techniques.
- Implemented well-defined instructions to help each crew member understand assignments.
- Observed workers and quickly identified problems, implementing corrective actions to eliminate work errors.
- Motivated team members to meet demanding project targets without sacrificing quality.
- Led crews, planned work and distributed daily assignments.
- Coordinated with subcontractors to maintain efficient schedules that minimized downtime between phases of construction projects.
- Promoted safe work environments through consistent enforcement of safety rules and regulations among crew members.
- Collaborated with project managers to ensure projects adhered to budgetary constraints and goals.
- Maintained ideal safety standards and consistently low accident record.
- Enhanced project efficiency by effectively delegating tasks and monitoring progress of labor team members.
- Resolved conflicts between laborers professionally, maintaining a positive working environment onsite.
- Utilized strong communication skills when presenting updates on project progress at weekly meetings or interacting directly with clients regarding their expectations.
- Consistently met project deadlines through diligent time management and prioritization of tasks.
- Enforced policies to keep work consistent, accurate and hazard-free.
- Created and implemented plans to maximize efficiency of workers.
- Provided feedback to workers on job performance and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Education
Western Iowa Tech Community College, Sioux City, IA
Some College from Addiction specialist counseling
05.2010
Western Iowa Tech Community College, Sioux City, IA
Some College from Liberal Arts & Sciences
05.1997
North High School, Sioux City, IA
High school diploma
05.1995
St Pauls Lutheran School, Sioux City, IA
Primary School from Liberal Arts & Sciences
05.1987
Skills
- Animal Care
- Animal Handling
- Veterinary Technician Experience
- Kennel Experience
- Restaurant Management
- Events Management
- Veterinary Assistant
- Customer support
- Communication skills
- Customer service
- Animal Restraint
- Waiter
- Food service
- Pet Care
- Fundraising
- Unity
- Custodial experience
- Janitorial experience
- Janitorial Supervisor
- Veterinary assistant
- Restaurant management
- Floor Technician
- Supervising experience
- Budgeting
- Cash register
- Restaurant experience
- Interviewing
- Leadership
- Snow plowing
- Accounts receivable
- Laboratory experience
- Payroll
- Driving
- Animal restraint
- Bartending
- Vital signs
- Accounts payable
- Signaling Techniques
- Work Zone Safety
- Traffic Control Expertise
- Quick Decision Making
- Adaptable to Weather
- Roadway Regulations
- Public Safety Awareness
- Pedestrian Management
- Stress Tolerance
- Traffic Control
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Worksite safety
- Multitasking Abilities
- Reliability
- Workplace Safety
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Time management abilities
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Certification
Driver's License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
My 2 Adult boys Devon & Ian
Collecting Vintage Buttons
NFL Football especially the MN Vikings
College Football especially FSU & the Hawkeyes
Scrapbooking
Timeline
Laborer Foreman
Hayes Mechanical Engineering
04.2024 - 07.2024
Laborer
Hayes Mechanical & Engineering
10.2023 - 01.2024
Supervisor/Floater
FBG Service Corporation
03.2022 - 09.2023
BTW 5 Production
Wells Blue Bunny Ice Cream
11.2021 - 03.2022
Building Technician
Sioux City Community School District
03.2020 - 08.2021
Floater custodian
FBG Service Corporation
03.2018 - 08.2020
Assistant Front of House Manager/Bartender/Sev
Mikes Saloon
11.2014 - 05.2018
Veterinary Technician
Singing Hills Animal Hospital
02.2012 - 10.2014
Front of House Manager
Luciano's Italian Restaurant
01.2008 - 01.2012
Activities Director
Largo Outlet Mall
08.2006 - 03.2008
Office Manager/Veterinary Technician
Largo Animal Hospital
11.1998 - 06.2006
Shift Leader
The Great American Cookie Company
07.1995 - 05.1998
Sales Associate/Shift Leader
The Great American Cookie Company
08.1991 - 05.1994
Western Iowa Tech Community College
Some College from Addiction specialist counseling
Western Iowa Tech Community College
Some College from Liberal Arts & Sciences
North High School
High school diploma
St Pauls Lutheran School
Primary School from Liberal Arts & Sciences
Driver's License
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