HEATHER K. McCahan
Pulaski,USA
Summary
Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure with extensive knowledge of accounting software and processes.
Diligent Accountant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Customer service representative
- Handled all cashiering duties for the company.
- Responsible for balancing register in excess of $4500.00.
Office Administrator
Builders First Source
02.2020 - 09.2024
- Coordinated office activities to enhance operational efficiency and support team objectives.
- Managed scheduling for meetings, appointments, and travel arrangements to optimize time management.
- Developed and maintained filing systems to ensure easy access to important documents and records.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in preparing reports and presentations, ensuring accuracy and attention to detail.
- Collaborated with team members to organize events, improving workplace morale and teamwork.
- Implemented office procedures that streamlined workflow and reduced redundancies across tasks.
- Trained new staff on office protocols, fostering a supportive learning environment for team integration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Controller
Lithia Motors, Inc
09.2018 - 04.2019
- Managed financial reporting processes to ensure compliance with accounting standards.
- Oversaw budget preparation and forecasting to align with organizational goals.
- Implemented internal controls to enhance accuracy of financial statements.
- Analyzed variances in financial performance and recommended corrective actions.
- Streamlined month-end closing procedures to improve efficiency and reduce cycle time.
- Led audit processes, coordinating with external auditors for timely completion.
- Mentored finance team members, fostering professional development and skill enhancement.
- Developed strategic financial plans to support business objectives and growth initiatives.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Controller
Caskinette Ford
10.2016 - 10.2017
- Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
- Decreased labor cost by training employees to multi-task and be more efficient.
- Increased compliance for the cash management department by aiding in internal and external audits.
- Produced more account reporting data than required by taking on additional duties.
- Researched and resolved billing problems that had been previously missed.
- Responsible for overseeing that all accounts for the dealership were balanced for month end processing.
- Led an accounting staff of 2 individuals.
- Ensured that all sales for the month were posted and billed accurately.
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
- Made sure that all cash and wires were posted accurately.
- Ensured that the vehicle floor plan loan was reconciled monthly.
- Processed the daily responsibilities of all of the desks to include accounts payable, accounts receivable, billing, tag and title, inventory reconciliations, and payroll.
- Implemented new payroll software
- Implemented new accounting books for new DMS
- Reduced closing time for monthly and quarterly close by 50% by implementing new consolidation procedures.
- Provided an accurate financial statement to the company executives and factory monthly and ensuring that GAAP was adhered to.
- Made sure all monthly, quarterly, and annual taxes were paid accurately.
- Thoroughly reviewed financial statements and tax audits to correct any discrepancies.
- Collaborated extensively with auditors during preliminary and year-end audit processes.
- Ensured that the new staff was trained accurately.
- Revised and streamlined inefficient work procedures with automation software.
- Ensured the computer programs updated on a daily basis.
- Prepared reports for the executive and management staff as needed.
- Proficient in Microsoft Excel, Reynolds and Reynolds, and Dealer Track. Efficient in Quick Books.
Office Manager
Davidson Ford
06.2015 - 09.2016
- Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
- Decreased labor cost by training employees to multi-task and be more efficient.
- Increased compliance for the cash management department by aiding in internal and external audits.
- Produced more account reporting data than required by taking on additional duties.
- Researched and resolved billing problems that had been previously missed.
- Held the position of Office Manager.
- Responsible for overseeing that all accounts for the dealership were balanced for month end processing.
- Led an accounting staff of 2 individuals.
- Ensured that all sales for the month were posted and billed accurately.
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
- Made sure that all cash and wires were posted accurately.
- Ensured that the vehicle floor plan loan was reconciled monthly.
- Processed the daily responsibilities of all of the desks to include accounts payable, accounts receivable, billing, tag and title, inventory reconciliations, and payroll.
- Reduced closing time for monthly and quarterly close by 50% by implementing new consolidation procedures.
- Provided an accurate financial statement to the company executives and factory monthly and ensuring that GAAP was adhered to.
- Made sure all monthly, quarterly, and annual taxes were paid accurately.
- Thoroughly reviewed financial statements and tax audits to correct any discrepancies.
- Collaborated extensively with auditors during preliminary and year-end audit processes.
- Ensured that the new staff was trained accurately.
- Revised and streamlined inefficient work procedures with automation software.
- Ensured the computer programs updated on a daily basis.
- Prepared reports for the executive and management staff as needed.
- Proficient in Microsoft Excel, Reynolds and Reynolds, and Dealer Track.
Office Manager
Burdick Lexus
11.2011 - 05.2015
- Held the position of Office Manager.
- Responsible for overseeing that all accounts for the dealership were balanced for month end processing.
- Led an accounting staff of 2 individuals.
- Ensured that all sales for the month were posted and billed accurately.
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
- Ensured that all cash and wires were posted accurately.
- Responsible for the accuracy of all vehicle accounts receivables.
- Ensured that the vehicle floor plan loan was reconciled monthly.
- Processed the daily responsibilities of all of the desks to include accounts payable, accounts receivable, billing, tag and title, inventory reconciliations, and payroll.
- Reduced closing time for monthly and quarterly close by 50% by implementing new consolidation procedures.
- Provided an accurate financial statement to the company executives and factory monthly and ensuring that GAAP was adhered to.
- Ensured that all monthly, quarterly, and annual taxes were paid accurately.
- Thoroughly reviewed financial statements and tax audits to correct any discrepancies.
- Collaborated extensively with auditors during preliminary and year-end audit processes.
- Ensured that the new staff was trained accurately.
- Revised and streamlined inefficient work procedures with automation software.
- Ensured the computer programs updated on a daily basis.
- Prepared reports for the executive and management staff as needed.
- Proficient in Microsoft Excel, Reynolds and Reynolds, and Dealer Track.
Department Manager
Morgan Auto Group
06.2005 - 06.2011
- For the corporate accounting office.
- Responsible for overseeing that all accounts for the dealership were balanced for month end processing.
- Led an accounting staff of up to 11 individuals.
- Responsible for ensuring that over 1000 vehicle sales for the month were posted and billed out correctly.
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
- Ensured that all cash and wires were posted accurately.
- Ensured that the vehicle floor plan loan was reconciled.
- Processed the daily responsibilities of all of the desks to include accounts payable, accounts receivable, vehicle billing, tag and title, inventory reconciliations, and payroll.
- Collaborated extensively with auditors during preliminary and year-end audit processes.
- Reduced closing time for monthly and quarterly close by 50% by implementing new consolidation procedures.
- Managed accounting operations, accounting close, account reporting and reconciliations.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Addressed and resolved non-routine, complex and unexpected variances.
- Worked with management to document and offset unusual expense variances in their respective areas.
- Provided an accurate financial statement to the company executives monthly.
- Assisted the CFO with the production of the monthly financials, management reports and board packages.
- Revised and streamlined inefficient work procedures with automation software.
- Ensured that the new staff was trained accurately.
- Planned and executed operational audits of various business areas using risk-based audit methodology.
- Prepared all annual federal, state and local tax returns for all businesses.
- Ensured that computer programs updated on a daily basis Prepared reports for the executive and management staff as needed.
- Coordinated fixed asset additions and retirements.
- Uploaded positive pay to the bank to ensure that all checks cleared the bank appropriately.
- Proficient in Microsoft Excel and Reynolds & Reynolds.
Co - Office Manager
Bobby Jones Ford
03.2003 - 05.2005
- Held the position of Co-Office Manager.
- Supervised the title administrator, the vehicle sales administrator, and the receptionists.
- Ensured that all 175 to 200 vehicle sales were billed accurately on a monthly basis.
- Ensured that all accounts balanced for month end processing.
- Responsible for making sure all payments for vehicle sales contracts were posted daily.
- Posted all payments from all financial institutions.
- Balanced the bank reconciliation daily.
- Ensured that all ford statements were posted and balanced accurately on a monthly basis.
- Balanced and paid sales and use tax for the company.
- Processed the daily responsibilities of all of the desks to include accounts payable, accounts receivable, vehicle billing, tag and title, inventory reconciliations clerk.
- Responsible for knowing the UCS computer system.
Account Biller
Ourisman Chantilly Toyota
05.2002 - 11.2002
- Responsible for accounts receivable for the company.
- Posted and billed 200 to 250 vehicle sales each month.
- Ensured that all accounts balanced for month end processing.
- Posted and reconciled the payable accounts for the company.
- Handled all aspects of dealer vehicle transfers.
- Answered phones when needed.
- Responsible for knowing all aspects of the Reynolds and Reynolds computer system.
Accounts Receivable Clerk
Carter Subaru
04.2001 - 11.2001
- Reconciled cash accounts on a daily basis.
- Prepared and balanced daily deposits exceeding $250,000.00.
- Prepared the service technician payroll.
- Handled all aspects of dealership transfers.
- Posted and processed payables for the dealership vendors.
- Ensured that accounts balanced for month end processing.
- Responsible for knowing all aspects of the ADP system.
Payroll Clerk
Koons Arlington Toyota
11.2000 - 03.2001
- Performed reconciliation of accounts.
- Responsible for accounts receivables for the company.
- Reconciled workers compensation for all employees.
- Performed payroll operations of 200 employees for dealership.
- Reconciled all dealer trade accounts for the company.
- Handled daily deposits in excess of $100,000.00.
- Filed all payroll information.
- Responsible for knowing all aspects of the UCS computer system.
- Handled back up of all phone operations and cashiering duties.
Internal Administrator
Sound Ford
10.1999 - 07.2000
- Ensured that the sales and service department accounts in excess of $200,000.00 were accurate and balanced for owner.
- Responsible for knowing the ADP computer system.
- Handled all cashiering duties for the service department.
- Balanced transaction registers in excess of $5000.00.
- Responsible for being a customer service representative.
- Answered multi-line phone system.
Cashier/Receptionist
Robert Larson Chrysler
07.1998 - 06.1999
- Scheduled customer appointments for service department.
- Responsible for answering the multi-line phone system.
- Improved the filing system.
- Responsible for knowing the Reynolds and Reynolds computer system.
Cashier/ Receptionist
Beuckman Ford
02.1996 - 08.1996
- Handled the multi-line phone system.
- Customer service representative.
- Responsible for all cashiering duties for the company.
- Responsible for balancing register in excess of $4000.00.
- Performed all accounting manually.
Cashier/Receptionist
Moore Cadillac
08.1994 - 08.1995
- Responsible for handling a multi-line phone system.
- Customer service representative.
- Accepted payments from customers and issued receipts.
- Performed secretarial duties for sales department.
- Ensured customer information was properly filed.
Education
Bachelor's degree - accounting
Capella University
Minneapolis, MN03.2014
Bachelor’s degree - accounting business
St. Louis Community College
Kirkwood, Missouri12.1996
Skills
- Effective time management Valued team player
- Excellent managerial techniques Customer-oriented
- Microsoft Excel expert Thrives under pressure
- Knowledge of GAAP guidelines Accounting systems assessment
- Sarbanes-Oxley Analytical reasoning
- Complex Problem Solver Account reconciliations
- Account reconciliations, accounting, accounting software, Accounting systems, accounts payable, accounts payable, accounts receivables, accounts receivable, accounts receivable, ADP, automation, bank reconciliation, billing, cash management, cashiering, closing, contracts, corporate accounting, credit, Customer service, databases, debit, training employees, external audits, filing, financials, financial, financial statements, fixed assets, floor plan, inventory, managerial, Microsoft Excel, office, Office Manager, payables, payroll, phone system, Problem Solver, processes, reporting, sales, Sarbanes-Oxley, secretarial, spreadsheets, supervising, tax, taxes, tax returns, team player, technician, phones, phone, time management, year-end
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Microsoft Office Suite
Accomplishments
- Achieved cost reduction by eliminating redundant processes.
- Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information.
Timeline
Office Administrator
Builders First Source
02.2020 - 09.2024
Controller
Lithia Motors, Inc
09.2018 - 04.2019
Controller
Caskinette Ford
10.2016 - 10.2017
Office Manager
Davidson Ford
06.2015 - 09.2016
Office Manager
Burdick Lexus
11.2011 - 05.2015
Department Manager
Morgan Auto Group
06.2005 - 06.2011
Co - Office Manager
Bobby Jones Ford
03.2003 - 05.2005
Account Biller
Ourisman Chantilly Toyota
05.2002 - 11.2002
Accounts Receivable Clerk
Carter Subaru
04.2001 - 11.2001
Payroll Clerk
Koons Arlington Toyota
11.2000 - 03.2001
Internal Administrator
Sound Ford
10.1999 - 07.2000
Cashier/Receptionist
Robert Larson Chrysler
07.1998 - 06.1999
Cashier/ Receptionist
Beuckman Ford
02.1996 - 08.1996
Cashier/Receptionist
Moore Cadillac
08.1994 - 08.1995
Customer service representative
Bachelor’s degree - accounting business
St. Louis Community College
Bachelor's degree - accounting
Capella University