Heather Knapp
Dade City,FL
Summary
Experienced with food preparation and kitchen support, ensuring smooth workflow and quality output. Utilizes effective communication and organization skills to maintain clean and efficient workspace. Knowledge of food safety protocols and inventory management to support overall kitchen operations.
Overview
16
16
years of professional experience
Work History
FNS Assistant Manager
District School Board of Pasco County
07.2024 - Current
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Proficient in using Edison and Newton software programs.
FNS Production Assistant
District School Board of Pasco County
08.2022 - 06.2024
- Prepared meals according to recipes and menus, and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Received and stored food and supplies.
- 30+ days of experience running our site in the absence of a manager.
FNS Assistant
District School Board of Pasco County
09.2014 - 08.2022
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Followed health and safety guidelines for food preparation and service.
- Maintained cleanliness of kitchen by sweeping mopping washing dishes disposing trash.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Measured and weighed food items to comply with portion requirements.
- Operated cash register to process cash, check, and credit card transactions.
- Responded to customer complaints in a professional manner.
Keyholder Manager
Gamestop
10.2009 - 11.2014
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
- Resolved customer complaints in a professional manner while upholding company policy.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Recognized potential shoplifters or fraudulent activity by monitoring customers closely while they shopped.
- Promoted upcoming events or special offers through direct communication with customers.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
Education
GED -
PHCC
Dade City, FL05-2023
Skills
- HACCP Knowledge
- Kitchen Management
- Problem-solving aptitude
- Time Management
- Reliability
- Team Leadership
- Attention to Detail
- Adaptability
- Effective Communication
Education and Training
other
Timeline
FNS Assistant Manager
District School Board of Pasco County
07.2024 - Current
FNS Production Assistant
District School Board of Pasco County
08.2022 - 06.2024
FNS Assistant
District School Board of Pasco County
09.2014 - 08.2022
Keyholder Manager
Gamestop
10.2009 - 11.2014
GED -
PHCC