Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Knetzer

Administrative Assistant
Bethel Park,PA

Summary

Focused Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

Overview

33
33
years of professional experience

Work History

Delivery Driver

The Trolley Stop Inn
09.2018 - 10.2022
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.
  • Collaborated with restaurant staff to confirm orders and coordinate delivery times.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Various Child Care Positions

Employers Varied
07.2014 - 09.2018
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Records Coordinator

Duane Morris, LLP
06.2013 - 07.2014
  • Input updated legal data into computer programs and filing systems.
  • Sorted and distributed incoming and outgoing legal documents.
  • Transferred inactive records to storage to free up space and preserve history.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Followed established policies and procedures to maintain confidentiality of legal documents..
  • Coordinated with various departments to support cross-functional needs.
  • Assisted with record management system implementation and maintenance to streamline operations.

Receptionist/Administrative Assistant

Employers Varied
07.1989 - 06.2013
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for Human Resources Manager and department heads.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed filing system, entered data and completed variety of clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Certificate of Completion - Legal Secretarial

Bradford School of Business
Pittsburgh, PA
07.1989

High School Diploma -

South Park High School
South Park, PA
06.1988

Skills

  • Multitasking Abilities
  • Clerical Support
  • Attention to Detail
  • Active Listening
  • Organization and Time Management

Timeline

Delivery Driver

The Trolley Stop Inn
09.2018 - 10.2022

Various Child Care Positions

Employers Varied
07.2014 - 09.2018

Records Coordinator

Duane Morris, LLP
06.2013 - 07.2014

Receptionist/Administrative Assistant

Employers Varied
07.1989 - 06.2013

Certificate of Completion - Legal Secretarial

Bradford School of Business

High School Diploma -

South Park High School

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Heather KnetzerAdministrative Assistant