Heather Knight

Store Manager

Family Dollar

01.2019 - Current

Completed point of sale opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Supervised guests at front counter, answering questions regarding products.
Approved regular payroll submissions for employees.
Managed inventory control, cash control, and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Developed and implemented successful staff incentive programs to motivate employees.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained new employees on proper protocols and customer service standards.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Submitted orders for new inventory.
Optimized store displays and appearance via strategic merchandising.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Maintained customer satisfaction with quick and professional handling of product returns.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.