Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Heather Knoesel

Heather Knoesel

FORT WORTH,Texas

Summary

Proven to excel in patient care and office efficiency, I leveraged my expertise in medical terminology and compassionate customer service at Metrocare Home Medical Equipment. My proactive management of front desk operations and adeptness in insurance verification significantly enhanced patient satisfaction. Achievements include streamlining administrative processes and maintaining meticulous records, demonstrating both hard and soft skills vital for healthcare environments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Medical Receptionist

Metrocare Home Medical Equipment
10.2017 - 01.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Assisted with medical coding and billing tasks.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

CPAP Set up Technician

Xmed Oxygen and Medical Equipment
01.2015 - 01.2016
  • Collaborated with team members to ensure smooth workflow and timely completion of tasks.
  • Maintained clean and organized tool sets for production runs.
  • Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
  • Improved production efficiency by setting up and maintaining machinery for optimal performance.
  • Maintained accurate documentation of set-up activities, including detailed logs for future reference.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Physical Therapy Assistant/Xray Technician

Davinci Sports and Rehab Group
02.2012 - 09.2013
  • Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
  • Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
  • Supported a positive clinic environment by proactively addressing any issues or concerns raised by patients or colleagues.
  • Promoted patient safety during sessions through vigilant supervision and adherence to established protocols.
  • Communicated with physicians to provide updates on patient care.
  • Encouraged optimal function in geriatric patients through targeted balance training, strength development exercises, and gait retraining strategies.
  • Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
  • Reduced risk of injury recurrence in athletes through sport-specific rehabilitative interventions designed to target areas of weakness or instability.
  • Collaborated with physical therapists to develop comprehensive treatment plans for patients with varying needs and diagnoses.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Maintained care continuity through multidisciplinary teamwork and collaboration.
  • Adapted exercises to suit varied ages and abilities for personalized patient care.
  • Documented each patient case with updates in computer system.
  • Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
  • Facilitated patient and family education and training on assistive device and adaptive equipment uses.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
  • Monitored patient progress and reported changes to physical therapist.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Administered ultrasound, diathermy or other therapeutic modalities.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Developed and facilitated patient specific stretching and strengthening programs.

Education

No Degree - Medical Assistant/Xray Tech/Phlebotomy Tech

Remington College
Fort Worth, TX
11-2012

Skills

  • Medical office administration
  • Electronic medical records
  • Appointment management
  • Insurance verification
  • Front desk operations
  • Payment collection
  • Reminder calls
  • Letter preparation
  • Mail management
  • Typing and filing
  • Patient callbacks
  • Petty cash management
  • Computer proficiency
  • Data entry
  • Flexible schedule
  • Invoice processing
  • Claim forms
  • Supply ordering
  • Invoice preparation

Timeline

Medical Receptionist

Metrocare Home Medical Equipment
10.2017 - 01.2025

CPAP Set up Technician

Xmed Oxygen and Medical Equipment
01.2015 - 01.2016

Physical Therapy Assistant/Xray Technician

Davinci Sports and Rehab Group
02.2012 - 09.2013

No Degree - Medical Assistant/Xray Tech/Phlebotomy Tech

Remington College
Heather Knoesel