Heather Knoll
service advisor
Roseboro,NC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
Bryan Honda
06.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Service Advisor
Flow Buick-gmc Of Fayetteville
05.2016 - 05.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2003
Skills
- Microsoft Access
- Time Management
- Maintenance Reporting
- Microsoft Office
- CDK
- reynolds &reynolds
Timeline
Service Advisor
Bryan Honda
06.2022 - Current
Service Advisor
Flow Buick-gmc Of Fayetteville
05.2016 - 05.2022
High School Diploma -
Mesa High School
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