Heather Knox
Hazel Green
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2026
2026
years of professional experience
Work History
Department Manager
Walmart
Assistant Store Manager
Petsense
Huntsvillle
03.2022 - Current
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Answered customer questions and addressed problems and complaints in person and via phone.
Claims Associate
Walmart
Huntsville
01.2021 - 02.2022
- Participated in training sessions designed to improve understanding of new products and services offered by the company.
- Performed quality control checks on completed claim files prior to submission for review by management personnel.
- Updated existing processes and procedures as needed based on changes in industry standards or organizational needs.
Department Manager
Walmart
Huntsville
10.2014 - 01.2021
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Developed and implemented strategic departmental plans to achieve company targets.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Managed daily operations, ensuring efficient workflow and productivity.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
Customer Service Cashier
Walmart
Huntsville
05.2009 - 10.2014
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Cashier
Walmart
Huntsville
02.2007 - 05.2009
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
Education
Brewer High School
Somerville Alabama Skills
- Inventory management
- Cash handling
- Employee training
- Customer service
- Team leadership
- Sales strategies
- Operational efficiency
- Merchandising techniques
- Store opening and closing
- Cash auditing
- Team management
- POS systems
- Order management
- Hiring and training
- Stock management
- Customer service and engagement
- Sales techniques
- Work Planning and Prioritization
- Pricing and markdowns
- Shift scheduling
- Customer experience
- Verbal and written communication
- Flexible schedule
- Retail operations
- Problem-solving
- Loss prevention
- Relationship building and management
- Attention to detail
Timeline
Assistant Store Manager
Petsense
03.2022 - Current
Claims Associate
Walmart
01.2021 - 02.2022
Department Manager
Walmart
10.2014 - 01.2021
Customer Service Cashier
Walmart
05.2009 - 10.2014
Cashier
Walmart
02.2007 - 05.2009
Brewer High School
Department Manager
Walmart
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