Heather Koenig
Saint Louis,MO
Summary
Dynamic professional with a strong work ethic and problem-solving skills, honed as a Lead Flight Attendant at United Airlines. Proven ability to enhance customer service experiences and maintain high standards of safety and efficiency. Quick learner adept at multitasking, ensuring seamless operations and guest satisfaction in fast-paced environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
Work History
Maintenance Crew Member
Wally’s
03.2022 - Current
- Maintained cleanliness of work areas, ensuring compliance with safety standards.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Safely and effectively handled wide range of cleaning products and solutions.
Breakfast Host
Holiday Inning Express
2019 - 10.2020
- Prepared and presented breakfast items in accordance with quality standards.
- Assisted guests with inquiries, ensuring exceptional customer service experiences.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Monitored food inventory levels, communicating needs to kitchen staff effectively.
- Enhanced guest satisfaction by providing attentive and efficient breakfast service.
Assistant Manager
Cato’s
02.2018 - 2019
- Assisted in managing daily operations and maintaining store standards.
- Trained and mentored new staff on customer service protocols.
- Collaborated with team to enhance visual merchandising strategies.
- Executed inventory management processes to ensure stock accuracy.
Lead Flight Attendant
United Airlines
1999 - 2015
- Supervised cabin crew operations, ensuring compliance with safety regulations and service standards.
- Coordinated pre-flight briefings, aligning crew roles with flight requirements for optimal performance.
Education
Bachelor of Science - Hospitality Restaurant Management
The University of Alabama
Tuscaloosa, AL12.1993
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Positive attitude and energy
Timeline
Maintenance Crew Member
Wally’s
03.2022 - Current
Assistant Manager
Cato’s
02.2018 - 2019
Breakfast Host
Holiday Inning Express
2019 - 10.2020
Lead Flight Attendant
United Airlines
1999 - 2015
Bachelor of Science - Hospitality Restaurant Management
The University of Alabama