Heather Kohler
Service Coordinator
Monroe,CT
Summary
Dependable and organized Service Coordinator/ Office Administrator with 15 years of experience supporting customers, management and coworkers. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Exceptional communication skills from initial contact to follow-up.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
Work History
Service Coordinator
Rural Fuels
Trumbull, CT
12.2018 - Current
- Answered phone calls and answered questions from potential and existing customers.
- Entered daily data in computer systems and documented office activities.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for all technicians.
- Applied for HVAC, plumbing, flammable tank and mechanical permits in 36 towns. Worked with Building, Zoning and Health Departments to assure compliance.
Service Dispatcher
Hoffman Energy
Trumbull , CT
02.2008 - 12.2018
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Title 1 Paraprofessional
Monroe Board Of Education
Monroe, CT
08.2002 - 06.2010
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Reported on student progress, behavior and social skills to parents.
- Prepared reports and paperwork for parent-teacher conferences.
Education
High School Diploma -
Joel Barlow High School
Redding, CT 09.1986 - 06.1991
Information Processing - Office Technology
Katherine Gibbs
Norwalk, CT 06.1993 - 06.1994
Associate of Arts - General Studies
Housatonic Community College
Bridgeport, CT 01.2008 - 06.2015
Skills
Proficiency in Office programs
undefinedTimeline
Service Coordinator
Rural Fuels
12.2018 - Current
Service Dispatcher
Hoffman Energy
02.2008 - 12.2018
Associate of Arts - General Studies
Housatonic Community College
01.2008 - 06.2015
Title 1 Paraprofessional
Monroe Board Of Education
08.2002 - 06.2010
Information Processing - Office Technology
Katherine Gibbs
06.1993 - 06.1994
High School Diploma -
Joel Barlow High School
09.1986 - 06.1991
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