Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Kolb

Rome

Summary

Dynamic and results-driven professional with experience at Byrne Dairy, excelling in food preparation and staff training. Proven ability to enhance food presentation and ensure compliance with sanitation standards. Strong interpersonal skills foster exceptional customer service, while implementing cost-saving measures through effective inventory management. Committed to delivering quality and consistency in every dish.

Overview

21
21
years of professional experience

Work History

Assistant Food Service Manager

Byrne Dairy
07.2024 - Current
  • Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over Number guests.
  • Observed staff confirm safety and quality standards.
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
  • Practiced safe work habits and encouraged staff to do same.
  • Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
  • Implemented cost-saving measures through effective portion control and minimizing food waste.
  • Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.

Cashier

Speedway Gas Station
05.2020 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

CSR

APAC Customer Services
02.2005 - 08.2008
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

Hamilton Central School
Hamilton, NY

Skills

  • Food preparation
  • Scheduling staff
  • Sanitation standards
  • Food presentation
  • Food safety compliance

Timeline

Assistant Food Service Manager

Byrne Dairy
07.2024 - Current

Cashier

Speedway Gas Station
05.2020 - 06.2024

CSR

APAC Customer Services
02.2005 - 08.2008

Hamilton Central School

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