Heather Kornberg

Hospitality and Customer service related to property management, vacation rentals and real estate. Emphasis on creating a positive and healthy working environment.

• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Managed sales presentations to promote product and brand benefits.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided direction and guidance to employees.
• Delegated work to staff, setting priorities and goals.
• Reviewed legal documents related to business operations.
• Mentored and trained new hires on sales techniques and customer service procedures.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Developed policies and procedures for the organization.
• Hosted special events to boost brand awareness and increase community engagement.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Ensured compliance with local, state, and federal regulations.
• Conducted performance reviews for employees on a regular basis.
• Conferred with customers to understand needs and finalize purchase orders.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Maintained relationships with existing clients by providing superior customer service.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Managed daily operations of business, including hiring and training staff.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Created and ran a brick and mortar storefront from the ground up. POS systems, customer and vendor relations, ordering products, focused on creating a healthy and happy work environment.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Trained and mentored associates to teach daily tasks and procedures.