Heather Kosiba
Greenville,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
Lakeview Dental Associates
07.2023 - Current
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Maintain and Sharpen Instruments
- Performed preventive maintenance on dental equipment and resolved malfunctions by troubleshooting.
- Developed individualized treatment plans to address specific patient needs and concerns.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
- Trained new hires
Registered Dental Hygienist
VanTimmeren Family Dentistry
08.2020 - 07.2023
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Developed individualized treatment plans to address specific patient needs and concerns.
- Interpreted patients dental radiographs.
- Assisted dentists in various procedures, ensuring efficient and successful treatment outcomes.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
Substitute Teacher
St. John Vianney Catholic School
09.2022 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Registered Dental Hygienist
Partners In Dental Care
04.2015 - 03.2020
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Trained new hires
Registered Dental Hygienist
Comfort Family Dentistry Of Zeeland
09.2013 - 04.2015
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
Registered Dental Hygienist
Dr. Bruce Seitz
09.2013 - 04.2015
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
Registered Dental Hygienist
Dental Group West
06.2003 - 07.2013
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Maintained accurate medical and dental records by documenting important patient data in Eaglesoft.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
Volunteer Coordinator
Mel Trotter Ministries
05.2004 - 09.2006
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
- Negotiated with vendors for supplies and services, reducing costs for volunteer events and activities.
- Monitored front areas so that questions could be promptly addressed.
- Helped write grants to provide funding for children's dental health program.
Cashier
Meijer
06.1998 - 09.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Floating Bank Teller
Independent Bank
05.2000 - 08.2003
- Supported team members during peak hours by efficiently managing multiple tasks and providing prompt assistance when needed.
- Reduced transaction errors by implementing thorough verification procedures and attention to detail in all tasks.
- Successfully balanced multiple responsibilities simultaneously, such as cash handling, customer support, and administrative tasks.
- Conducted regular audits of cash vaults, identifying potential issues and rectifying discrepancies promptly.
- Maintained accurate transaction records, ensuring proper documentation and adherence to bank policies for all financial activities.
- Collaborated with other tellers to balance cash drawers at the end of each shift, ensuring accurate records and minimizing discrepancies.
- Strengthened relationships with customers by delivering friendly, personalized service during every interaction.
- Managed high volumes of transactions efficiently, maintaining a strong focus on accuracy and speed without sacrificing customer service quality.
- Exceeded performance expectations in terms of transaction accuracy rate, consistently meeting or surpassing targets set by management.
- Resolved complex customer concerns by utilizing problem-solving skills and working closely with colleagues for effective solutions.
- Contributed to branch sales goals by actively promoting additional banking products to customers during routine transactions.
- Increased cross-selling success through comprehensive knowledge of bank products and services, effectively matching customer needs with appropriate solutions.
- Provided exceptional service for clients across various branches, adapting quickly to new environments and systems as a floating teller.
- Maintained strict confidentiality of customer information, adhering to industry best practices for data security and privacy.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Telecommunications Operator
Ferris State University
08.2000 - 04.2003
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Waitress
Ruddy Dux
09.2000 - 06.2002
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Marketing Assistant
The Daily News
05.1999 - 08.2000
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns
- Proofread marketing collateral ahead of printing to eliminate errors.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
- Supported cross-functional teams in execution of integrated marketing campaigns, amplifying overall impact and reach.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
- Organized and executed promotional events to strengthen community relations and brand awareness.
Telemarketer
The Daily News
09.1998 - 05.1999
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Education
Associate of Applied Science - Dental Hygiene
Ferris State University
Big Rapids, MI05-2003
High School Diploma -
Belding High School
Belding, MI05-2000
Skills
- Adaptability to different situations and problem solve on the spot to meet the varying needs of patients
- Time management and organization, ability to multi-task in a high pressure environment
- Highly skilled at interpersonal communications
- Detail orientated especially with documentation processes and HIPAA compliance
- Hands on patient care, establishing a strong foundation in communication, empathy and interpersonal skills to build trust, actively listen and explain complex concepts in an accessible manner
- Infection Control Expertise
- Self-starter, working independently
- Training New Employees, Leadership
- Marketing oral hygiene products to help patients achieve oral health
- Knowledge in dental coding and insurance reimbursement
- New technology integration
- Group and individual instruction
- Complaint resolution
- Sales proficiency
Certification
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- Local Anesthesia Certification - Michigan Board of Dentistry.
- Nitrous Oxide Sedation Certification - Michigan Board of Dentistry.
- OSHA Certified
- Registered Dental Hygienist (RDH) - American Dental Association.
- HIPAA Compliance Training Certificate- U.S Department of Health & Human Services.
Timeline
Registered Dental Hygienist
Lakeview Dental Associates
07.2023 - Current
Substitute Teacher
St. John Vianney Catholic School
09.2022 - 06.2023
Registered Dental Hygienist
VanTimmeren Family Dentistry
08.2020 - 07.2023
Registered Dental Hygienist
Partners In Dental Care
04.2015 - 03.2020
Registered Dental Hygienist
Comfort Family Dentistry Of Zeeland
09.2013 - 04.2015
Registered Dental Hygienist
Dr. Bruce Seitz
09.2013 - 04.2015
Volunteer Coordinator
Mel Trotter Ministries
05.2004 - 09.2006
Registered Dental Hygienist
Dental Group West
06.2003 - 07.2013
Waitress
Ruddy Dux
09.2000 - 06.2002
Telecommunications Operator
Ferris State University
08.2000 - 04.2003
Floating Bank Teller
Independent Bank
05.2000 - 08.2003
Marketing Assistant
The Daily News
05.1999 - 08.2000
Telemarketer
The Daily News
09.1998 - 05.1999
Cashier
Meijer
06.1998 - 09.2003
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- Local Anesthesia Certification - Michigan Board of Dentistry.
- Nitrous Oxide Sedation Certification - Michigan Board of Dentistry.
- OSHA Certified
- Registered Dental Hygienist (RDH) - American Dental Association.
- HIPAA Compliance Training Certificate- U.S Department of Health & Human Services.
Associate of Applied Science - Dental Hygiene
Ferris State University
High School Diploma -
Belding High School
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