HEATHER KROELL

Discharge Planning and Continuity of Care

• Administered assessments to measure psychological standing of clients
• Promptly connected clients with outpatient appointments and community resources to ensure continuity of care
• Communicated consistently with clients' families and friends to ensure support and prevent subsequent crisis
• Consistently contacted hospitals to inquire about the inpatient status of clients and coordinate care transitions

Group Skills Facilitator

• Led a daily group in which we discussed mental health skills such as coping mechanisms, DBT skills, thought reformation, etc.
• Facilitated group discussions to enhance collaboration and idea sharing among clients.
• Designed materials compliant with diverse audience socioeconomic needs.

• Presented first-author research on emotional regulation at Southwestern Psychological Association conference
• Communicated with participants ensuring ethical protocols and confidentiality compliance
• Collaborated with graduate teams on projects in gender identification, educational-developmental psychology, and political psychology
• Data collection and analytics through SPSS and Excel
• Prepared comprehensive reports summarizing research activities and findings for presentations

• Maintained positive customer interactions in high-pressure, fast-paced environments
• Cultivated professional relationships with customers to encourage repeat visits
• Managed multiple tables simultaneously without compromising service quality
• Upsold menu items to enhance guest dining experiences
• Responded efficiently to guest inquiries and complaints while preserving rapport

• Provided personalized service and support to build long-term customer relationships
• Educated clients on digital banking tools to enhance convenience
• Assisted customers in opening checking and savings accounts, including wire transfers and direct deposits
• Conducted regular follow-ups to nurture positive client relationships and identify additional service needs
• Maintained focus on detail while managing multiple competing priorities