Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER KROMER

Davenport

Summary


Experienced with strategic planning, project management, and stakeholder communication. Utilizes these skills to enhance operational efficiency and drive team success. Track record of effective leadership in high-stakes environments looking for the opportunity to continue to grow within the company.

Overview

13
13
years of professional experience

Work History

Associate Director of Food & Nutrition Services

Compass Group Morrison Healthcare
02.2023 - Current
  • Assisted senior leadership in managing all aspects of operations across multiple campuses.
  • Led teams of up to 56 personnel, supervising daily performance as well as training and improvement plans.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
  • Completed Compass Digital Operator Level 2 to ensure a high level of understanding and technical acumen for Volante, VolanteEats, Jolt, MyDining, MyDelivery, MyMeal, and TaskVue.
  • With senior leadership, oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Director

University Catering
03.2017 - 05.2019
  • Oversaw purchasing and organization inventory over two to four large scale University operations.
  • Established budgets, documented expenses, and maximized profits for a business with over $3.6 million in annual revenue.
  • Lead a team of 10 professionals and 200+ students in special projects and daily operations of multiple large scale catered events.
  • Trained and mentored new employees on industry practices, business operations, diversity and equity issues, and University policies and proceduresd.
  • Created marketing strategy and unit branding for multi-faceted operations, including social media management.
  • Partnered and collaborated with multiple departments, clients, and student organizations to achieve optimal results on numerous special events and project management of multiple projects and budgets on varying timelines.
  • Identified opportunities for excellence and implement creative solutions.
  • Marketing and event planning for over 4000 unique events each year, including admission visits, orientations, and multiple special events both on and off campus.

Operations Manager

University Catering
11.2013 - 02.2017
  • Managed a staff of 6 full time supervisors and 200+ student employees.
  • Oversaw all operational and logistical aspects of the business, including delivery of staff and equipment, staffing and scheduling nearly 4000 distinct events each year.
  • Oversaw all inventory at 4 separate locations across campus, with oversight of all ordering, as well as weekly and monthly inventory counts.
  • Oversaw all aspects of planning and scheduling for events, staffing, inventory of goods, setup, and service for all University Catering, Kinnick Stadium, Carver Hawkeye Arena, and Hancher Auditorium.

Staff And Events Coordinator

University Catering
11.2012 - 10.2013
  • Coordinated on and off-site catering of over 4000 events per year.
  • Established and maintained positive professional relationships with numerous departments throughout the University.
  • Supervision of student staff, including work to school ratio, job-specific tasks, and scheduling.
  • Excellent communication skills to support team members and effectively resolve conflicts and complaints.
  • Train and develop student staff in the importance of time-management, excellent customer service, cash-handling and credit card proper procedures.
  • Develop and coordinate student new-hire and re-education orientations.
  • Proficient in numerous software applications and automated business systems, including but not limited to Microsoft Office, Excel, Outlook, Access, Time-Centre, EMS, C-Bord, and Visio.

Education

Bachelor of Arts - Religious Studies

University Of Iowa
Iowa City, IA
2005

Associate Of Arts - undefined

Kirkwood Community College
Cedar Rapids, IA
2002

Skills

  • Excellent communication skills
  • Creative and quick-learning
  • Organizational Skills
  • Great attention to detail
  • Supervisory and mentoring skills
  • Project Management
  • Vendor and contract negotiations
  • Events logistics management
  • Budget management
  • Inventory control
  • Operational management
  • Digital systems
  • Team leadership
  • Team collaboration and leadership
  • Key relationship management

Timeline

Associate Director of Food & Nutrition Services

Compass Group Morrison Healthcare
02.2023 - Current

Assistant Director

University Catering
03.2017 - 05.2019

Operations Manager

University Catering
11.2013 - 02.2017

Staff And Events Coordinator

University Catering
11.2012 - 10.2013

Associate Of Arts - undefined

Kirkwood Community College

Bachelor of Arts - Religious Studies

University Of Iowa

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